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ROANOKE COUNTY BOARD OF SUPERVISORS
ACTION AGENDA
JULY 27, 1999
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Welcome to the Roanoke County Board of Supervisors meeting. Regular
meetings are held on the second Tuesday and the fourth Tuesday at 3:00
p.m. Public hearings are held at 7:00 p.m. on the fourth Tuesday of each
month. Deviations from this schedule will be announced. The meetings are
broadcast live on RVTV, Channel 3, and will be rebroadcast on Thursdays
at 7 p.m. and Saturdays at 4 p.m.
Individuals with disabilities who require assistance or special
arrangement in order to participate in or attend Board of Supervisors
meetings or other programs and activities sponsored by Roanoke
County, please contact the Clerk to the Board at (540) 772-2005. We
request that you provide at least 48-hours notice so that proper
arrangements may be made.
A. OPENING CEREMONIES (3:00 P.M.)
1. Roll Call
ROLL CALL AT 3:00 - HCN ARRIVED AT 3:04 P.M.
2. Invocation: The Reverend Joseph Lehman
Our Lady of Nazareth Catholic Church
3. Pledge of Allegiance to the United States Flag
B. REQUESTS TO POSTPONE, ADD TO, OR CHANGE THE ORDER OF
AGENDA ITEMS
JPM REQUESTED THAT BOARD INQUIRIES FOLLOW CITIZEN COMMENTS
NOW AND IN THE FUTURE.
1
® Recycled Paper
C. PROCLAMATIONS, RESOLUTIONS, RECOGNITIONS, AND AWARDS
NONE
D. BRIEFINGS
1. Results of the Citizen Satisfaction Survey. (Anne Marie Green,
Community Relations Director)
PRESENTED BY AMG AND FRANK MARTIN OF MARTIN RESEARCH
E. NEW BUSINESS
1. Request for $14,246 appropriation of funds to VMLNACO to
negotiate rates with American Electric Power. (Gary Robertson,
Utility Director)
A-072799-1
BLJ MOTION TO APPROVE APPROPRIATION
URC
HCN MOTION TO COMMUNICATE WITH SCHOOL BOARD AND ASK THAT
THEY CONTRIBUTE THEIR PRO RATA SHARE OF THE EXPENDITURE
AYES-HOM,FFH,HCN,BLJ
NAYS-J P M
2. Request for authorization to lease purchase a replacement
telephone system for the Roanoke County Administration
Center. (John Chambliss, Assistant County Administrator)
A-072799-2
HCN MOTION TO APPROVE WITH THE UNDERSTANDING THAT (~ THE
SAVINGS BE APPLIED TO THE MONTHLY PAYMENT TO PAY OFF IN LESS
THAN 60 MONTHS: AND (2) THAT STAFF EVALUATE THE ENTIRE
CENTREX SYSTEM FOR OTHER SAVINGS.
URC
F. REQUEST FOR PUBLIC HEARINGS AND FIRST READING OF
REZONING ORDINANCES -CONSENT AGENDA: Approval of These
items does not indicate support for, or judge the merits of, the
requested zoning actions but satisfies procedural requirements and
schedules the Public Hearings which will be held after
recommendation by the Planning Commission.
2
BLJ MOTION TO APPROVE 1ST READING WITH ITEM 6 REMOVED FOR
SEPARATE VOTE
2ND AND PUBLIC HEARING - 824/99
URC
1. First reading of ordinance to rezone approximately 9.1 acres
from I-2 to R-1 to construct a single family residence in the 5700
block of West River Road, Catawba Magisterial District, upon
the petition of Harold Horn.
2. First reading of ordinance to rezone approximately 1.95 acres
from C-2 to R-3 to construct apartments located in the 7300
block of South Barrens Road, Hollins Magisterial District, upon
the petition of Peters Creek Associates, LP.
3. First reading of ordinance to obtain a Special Use Permit for an
accessory apartment, located at 3527 Chaparral Drive, Cave
Spring Magisterial District, upon the petition of Paul and
Darlene Zelenak.
4. First reading of ordinance to obtain a Special Use Permit to
allow the expansion of an existing church, located at 3028 Penn
Forest Blvd., Cave Spring Magisterial District, upon the petition
of Penn Forest Christian Church.
5. First reading of ordinance to rezone approximately 0.87 acre
from C-1C to C-1 to remove conditions to allow a dental office,
located at 4736 Starkey Road, Cave Spring Magisterial District,
upon the petition of H. Patrick Russell II.
6. First reading of ordinance to rezone approximately 6.73 acres
from C-2 to R-4 to construct multi-family residences located in
the 3700 block of Challenger Avenue, Hollins Magisterial
District, upon the petition of Golden Homes, Inc.
HCN MOTION TO APPROVE 1ST READING
2ND AND PUBLIC HEARING - 824/99
AYES- JPM,HOM,FFH,HCN
ABSTAIN-BLJ
7. First reading of ordinance to rezone 17.11 acres from C-2C to I-1
3
to expand a parking lot and construct a training facility, located
at 5673 Airport Road, Hollins Magisterial District, upon the
petition of Advance Stores, Inc.
8. First reading of ordinance to rezone approximately 1.05 acres
from C-1 to C-2 to construct a florist, located at 4004 Challenger
Avenue, Hollins Magisterial District, upon the petition of Robert
L. Metz.
G. FIRST READING OF ORDINANCES
1. First reading of ordinance authorizing creation of and financing
for a local public works improvement project and request to
approve emergency water line extension-Beaumont Road Water
Project. (Gary Robertson, Utility Director)
0-072799-3
BLJ MOTION TO WAIVE 1ST READING BECAUSE OF EMERGENCY
NATURE OF REQUEST AND ADOPT ORD.
URC
H. SECOND READING OF ORDINANCES
1. Second reading of ordinance amending Section 2-102 and 2-103
of the Roanoke County Code to provide for enhanced notice of
meetings of the Board of Supervisors. (Paul Mahoney, County
Attorney)
0-072799-4
HCN MOTION TO ADOPT ORD
URC
I. APPOINTMENTS
1. Blue Ridge Community Services Board of Directors
2. Clean Valley Council
3. Commission for Senior and Challenged Citizens
4
HOM HAS REQUESTED LIST OF INDIVIDUALS WHO MIGHT SERVE FROM
PARKS AND RECREATION
4. Highway and Transportation Safety Commission
HCN NOMINATED DAVID MAXEY TO SERVE 4- YEAR TERM AS CITIZEN
REPRESENTATIVE INSTEAD OF AS YOUTH REPRESENTATIVE. TERM
WILL EXPIRE 06/30/2003
5. League of Older Americans -Advisory Council
6. Parks and Recreation Advisory Commission
FFH NOMINATED DONNA WOOLDRICH TO FILL UNEXPIRED TERM OF TED
WILLIAMS. TERM EXPIRES JUNE 30. 2000.
J. CONSENT AGENDA
ALL MATTERS LISTED UNDER THE CONSENT AGENDA ARE
CONSIDERED BY THE BOARD TO BE ROUTINE AND WILL BE
ENACTED BY ONE RESOLUTION IN THE FORM OR FORMS LISTED
BELOW. IF DISCUSSION IS DESIRED, THAT ITEM WILL BE
REMOVED FROM THE CONSENT AGENDA AND WILL BE
CONSIDERED SEPARATELY.
R-072799-5
BLJ MOTION TO ADOPT RESO
URC
1. Confirmation of committee appointment to the Blue Ridge
Community Services Board of Directors.
A-072799-5.a
2. Acceptance of donation of a sanitary sewer easement from
Monroe Gardens, L.L.C., in connection with development of
Summerplace Subdivision.
A-072799-5.b
3. Acceptance of donation of a sanitary sewer easement from
Thomas. Ltd. in connection with development of Campbell
Hills Subdivision.
5
A-072799-5.c
4. Request from Schools to appropriate $80,000 grant from the
Tech Prep Consortium.
A-072799-5.d
5. Request from Schools to appropriate $152,845 School to Work
grant to support increased student learning and academic
achievement.
A-072799-5.e
6. Request from the Fifth Planning District Commission to change
their name to the Roanoke Valley-Alleghany Regional
Commission.
R-072799-5.f
K. REQUESTS FOR WORK SESSIONS
1. Request for Work Session on August 10, 1999 to meet with
Congressman Bob Goodlatte.
WORK SESSION SCHEDULED FOR 8/10/99
U RC
MHA TO PREPARE SEPARATE AGENDA FOR WORK SESSION
L. REQUESTS FOR PUBLIC HEARINGS
NONE
M. CITIZENS' COMMENTS AND COMMUNICATIONS
NONE
N. REPORTS
BLJ MOTION TO RECEIVE AND FILE AFTER DISCUSSION OF ITEM 6 -UW
1. General Fund Unappropriated Balance
2. Capital Fund Unappropriated Balance
6
3. Board Contingency Fund
4. Future School Capital Reserve
5. Statement of Revenues and Expenditures as of June 30, 1999
JPM ASKED IF THIS WAS FINAL ACCURATE YEAR-END RECORD OF
REVENUES AND EXPENDITURES. BR AND ECH ADVISED THERE WERE
STILL ADJUSTMENTS AND JOURNAL ENTRIES TO BE DONE.
6. Accounts Paid -June 1999
O. WORK SESSIONS (4TH FLOOR CONFERENCE ROOM)
1. Work Session on the Blue Ridge Parkway Interpretative Center.
HELD FROM 4:03 P.M. - 4:30 P.M.
PRESENTED BY JOYCE WAUGH AND LARRY DEGEN, DEGEN
ARCHITECTS. BOARD CONSENSUS TO MOVE FORWARD WITH
CONSTRUCTION BIDS.
ECH SUGGESTED ADDING TO DISCUSSION WITH CONGRESSMAN
GOODLATTE ON 8/10/99.
2. Work Session to establish goals for County Administrator and
County Attorney.
HELD FROM 5:20 P.M. TO 6:10 P.M.
COUNTY ATTORNEY
PMM TO BRING BACK AT LEAST 5 SPECIFIC MEASURABLE GOALS THAT
CAN BE COMPLETED WITHIN SPECIFIC TIME FRAMES AND INCLUDE
HOURS PER YEAR.
COUNTY ADMINISTRATOR
FOLLOWING GOALS SET:
(11 JPM -HEADCOUNT TO REMAIN FLAT AS OF JULY 1, 1999.
(2) BLJ - BRING IN NEW UNKNOWN AT THIS TIME ECONOMIC
DEVELOPMENT PROSPECT.
(3) HCN - DEVELOP EVALUATION PLAN FOR EMPLOYEES THAT
7
INCLUDES RECOGNITION FOR GOOD PERFORMANCE AND CORRECTIVE
ACTION FOR POOR PERFORMANCE.
X31 ESTABLISH COMMUNICATION PLAN TO INFORM EMPLOYEES OF
TRUE VALUE OF BENEFITS.
(4) BLJ -REDUCE THE COST OF WATER AND SEWER TO THE CITIZENS
(51 HCN - MASTER PLAN ALL INTERSECTIONS INCLUDING THE
APPROPRIATE ZONING.
(61 JPM -MAINTAIN OR INCREASE QUANTITY AND QUALITY OF FIRE AND
RESCUE VOLUNTEERS.
(7) BLJ -FULLY IMPLEMENT PHASE I OF THE SCHOOL CONSTRUCTION
PROJECTS.
3. Work Session on non-standard refuse collection.
HELD FROM 4:30 PM - 5:20 PM
BOARD CONSENSUS TO ALLOW ONE CAN FOR BUSINESSES AND
CHARGE A FEE FOR ADDITIONAL CANS. PROCUREMENT CODE TO BE
AMENDED.
NO DECISION ON OTHER NON-STANDARD COLLECTION.
P. CLOSED MEETING pursuant to Code of Virginia Section 2.1-344 A (7)
Consultation with legal counsel regarding specific legal matter
requiring the provisions of legal advice: negotiation of water
agreements with (a) Botetourt County and (b) Roanoke City, and (c)
Negotiation of contract for the New River Valley Commerce Park
Project; and 2.1-344 A (3) disposition of publicly held real property,
the Lloyd property; 2.1-344 A (7) discussion with legal counsel
concerning probable litigation, Vineyard Park.
BLJ MOTION TO GO INTO CLOSED MEETING AFTER WORK SESSIONS AT
3:55 P.M.
URC
CLOSED MEETING HELD FROM 6:15 TO 7:00 P.M.
EVENING SESSION (7:00 P.M.)
Q. CERTIFICATION RESOLUTION
R-072799-6
8
BLJ MOTION TO RETURN TO OPEN SESSION AND ADOPT CERTIFICATION
RESO -URC
ECH DEFERRED ACTION ON ITEM T-1 TO 8/10/99 AND ADDED ITEM T-2 -
AUTHORIZATION TO RESCIND PREVIOUS ACTION CONCERNING ROANOKE
VALLEY YOUTH SOCCER CLUB RATIFY EXECUTION OF A CONTRACT AND
APPROPRIATE FUNDS FOR CONSTRUCTION OF A NEW SOCCER FIELD AT
GREEN HILL PARK.
R. PUBLIC HEARING AND SECOND READING OF ORDINANCES
1. Second reading of ordinance to obtain a Special Use Permit for
a life care facility, located at the intersection of Hershberger and
Florist Roads, Hollins Magisterial District, upon the petition of
Friendship Manor, Inc. (Terry Harrington, County Planner)
BLJ MOTION TO CONTINUE TO 8/24/99
URC
BLJ REQUESTED INFORMATION ON IMPACT OF ANY NEW
DEVELOPMENT ON FIRE AND RESCUE SERVICES AND STORMWATER
MANAGEMENT. ALSO ASKED FOR BUSINESS PLAN FOR NEW
DEVELOPMENT AND ASKED ABOUT THE VALUE OF THE PROPERTY AND
POTENTIAL CHANGE IN TAX STATUS TO "FOR PROFIT".
2. Second reading of ordinance to obtain a Special Use Permit to
operate equipment sales and rental facility, located at 5264
West Main Street, Catawba Magisterial District, upon the
petition of Harold and Shirley Horn. (Terry Harrington, County
Planner)
0-072799-7
FFH MOTION TO ADOPT ORD
URC
S. SECOND READING OF ORDINANCE
1. Second reading of ordinance authorizing the execution of an
agreement with Botetourt County for the continued sale of
surplus bulk water. (Gary Robertson, Utility Director)
9
0-072799-8
BLJ MOTION TO ADOPT ORD SETTING RATE FOR WATER AT $3.40 PER
1000 GALLONS AND TERM OF AGREEMENT AT 5 YEARS.
URC
T. NEW BUSINESS
1. Approval of a Local Participation Agreement with Virginia's
First Regional Industrial Facility Authority and acceptance of
allotted shares for the financing of the initial phase of the New
River Valley Commerce Park Project. (Tim Gubala, Economic
Development Director)
POSTPONED TO 8/10/99
2. Authorization to rescind previous action concerning Roanoke Valley
Youth Soccer Club, ratify execution of a contract and appropriate
funds for construction of a new soccer field at Green Hill Park
A-072799-8
HCN MOTION TO RESCIND PREVIOUS ACTION, RATIFY EXECUTION OF
_CONTRACT AND APPROPRIATE $45,000 FROM BOARD CONTINGENCY
FUND.
URC
U. REPORTS AND INQUIRIES OF BOARD MEMBERS
Supervisor Minnix announced that Little League state tournament
was held in Roanoke Valley which had a tremendous economic impact. (2)
Asked staff to establish radar on Yellow Mountain Road now that speed
limit signs have been installed (3) Went to Ernie Capito's to see his water
conservation measures He has reduced his water consumption from.
22,000 gallons/month to 4,000 gallons/month. Asked ECH to see if it would
be possible to give credit those who reduce their water consumption.
Supervisor Harrison• Advised that the locks have not been chanced
at Catawba Center where the Ruritan Club meets. (2) Announced he
attended the DARE Camp graduation ceremonies, and commended the
Police Dept and Parks and Recreation Department. Encouraged people to
send their children to the camp because of all the activities available in
addition to drug_awareness ~3) Explained he sent a memo to the Board
10
members concerning newspaper article incorrectly stating that the 5t'' PDC
offered to assume responsibilitx for plan to share water. Stated that
Howard Packettt, City of Salem only suggested that the localities should
look at ways to cooperate and share water supplies.
Supervisor Nickens• (11 Asked PMM to research ways that the County
can protect ridgelines from inappropriate timber cutting and, if necessary,
request the proper legislation from the General Assembly.
Supervisor McNamara: Noted the water shortage in Roanoke City and
Mayor Bowers comment for the need for interconnects to share water.
Emphasized that Roanoke County is only pumping 20 to 30% of Spring
Hollow capacity and suggested that it is time for the neighboring
jurisdictions to join the County in Spring Hollow Reservoir.
Supervisor Johnson: Announced that he has received no contact
from the City of Roanoke concerning_ water and he asked ECH to contact
the City to discuss regional water issues. Gary Robertson advised there is
enough water in Spring Hollow for the remainder of 1999 and well into 2000.
BLJ advised that they will have a written proposal to present to Roanoke
City, Salem, Vinton and Botetourt County next week.
V. CITIZENS' COMMENTS AND COMMUNICATIONS
NONE
CLOSED MEETING
BLJ MOTION TO GO INTO CLOSED MEETING AT 7:45 P.M.
URC
CERTIFICATION RESOLUTION
R-072799-9
BLJ MOTION TO RETURN TO OPEN SESSION AT 9:13 P.M. AND ADOPT
CERTIFICATION RESO
URC
HCN LEFT CLOSED MEETING DURING DISCUSSION OF LLOYD
PROPERTY.
11
W. ADJOURNMENT
BLJ ADJOURNED AT 9:15 P.M.
12
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1 38
C~.~ix~#~ ~# ~2~~xx~.a~e
ROANOKE COUNTY BOARD OF SUPERVISORS
AGENDA
JULY 27, 1999
Welcome to the Roanoke County Board of Supervisors meeting. Regular
meetings are held on the second Tuesday and the fourth Tuesday at 3:00
p.m. Public hearings are held at 7:00 p.m. on the fourth Tuesday of each
month. Deviations from this schedule will be announced. The meetings are
broadcast live on RVTV, Channel 3, and will be rebroadcast on Thursdays
at 7 p.m. and Saturdays at 4 p.m.
Individuals with disabilities who require assistance or special
arrangement in order to participate in or attend Board of Supervisors
meetings or other programs and activities sponsored by Roanoke
County, please contact the Clerk to the Board at (540) 772-2005. We
request that you provide at least 48-hours notice so that proper
arrangements may be made.
A. OPENING CEREMONIES (3:00 P.M.)
1. Roll Call
2. Invocation: The Reverend Joseph Lehman
Our Lady of Nazareth Catholic Church
3. Pledge of Allegiance to the United States Flag
B. REQUESTS TO POSTPONE, ADD TO, OR CHANGE THE ORDER OF
AGENDA ITEMS
C. PROCLAMATIONS, RESOLUTIONS, RECOGNITIONS, AND AWARDS
1
® Recycled Paper
D. BRIEFINGS
1. Results of the Citizen Satisfaction Survey. (Anne Marie Green,
Community Relations Director)
E. NEW BUSINESS
1. Request for $14,246 appropriation of funds to VML/VACO to
negotiate rates with American Electric Power. (Gary Robertson,
Utility Director)
2. Request for authorization to lease purchase a replacement
telephone system for the Roanoke County Administration
Center. (John Chambliss, Assistant County Administrator)
F. REQUEST FOR PUBLIC HEARINGS AND FIRST READING OF
REZONING ORDINANCES -CONSENT AGENDA: Approval of these
items does not indicate support for, or judge the merits of, the
requested zoning actions but satisfies procedural requirements and
schedules the Public Hearings which will be held after
recommendation by the Planning Commission.
1. First reading of ordinance to rezone approximately 9.1 acres
from I-2 to R-1 to construct a single family residence in the 5700
block of West River Road, Catawba Magisterial District, upon
the petition of Harold Horn.
2. First reading of ordinance to rezone approximately 1.95 acres
from C-2 to R-3 to construct apartments located in the 7300
block of South Barrens Road, Hollins Magisterial District, upon
the petition of Peters Creek Associates, LP.
3. First reading of ordinance to obtain a Special Use Permit for an
accessory apartment, located at 3527 Chaparral Drive, Cave
Spring Magisterial District, upon the petition of Paul and
Darlene Zelenak.
4. First reading of ordinance to obtain a Special Use Permit to
allow the expansion of an existing church, located at 3028 Penn
2
Forest Blvd., Cave Spring Magisterial District, upon the petition
of Penn Forest Christian Church.
5. First reading of ordinance to rezone approximately 0.87 acre
from C-1 C to C-1 to remove conditions to allow a dental office,
located at 4736 Starkey Road, Cave Spring Magisterial District,
upon the petition of H. Patrick Russell II.
6. First reading of ordinance to rezone approximately 6.73 acres
from C-2 to R-4 to construct multi-family residences located in
the 3700 block of Challenger Avenue, Hollins Magisterial
District, upon the petition of Golden Homes, Inc.
7. First reading of ordinance to rezone 17.11 acres from C-2C to I-1
to expand a parking lot and construct a training facility, located
at 5673 Airport Road, Hollins Magisterial District, upon the
petition of Advance Stores, Inc.
8. First reading of ordinance to rezone approximately 1.05 acres
from C-1 to C-2 to construct a florist, located at 4004 Challenger
Avenue, Hollins Magisterial District, upon the petition of Robert
L. Metz.
G. FIRST READING OF ORDINANCES
1. First reading of ordinance authorizing creation of and financing
for a local public works improvement project and request to
approve emergency water line extension-Beaumont Road Water
Project. (Gary Robertson, Utility Director)
H. SECOND READING OF ORDINANCES
1. Second reading of ordinance amending Section 2-102 and 2-103
of the Roanoke County Code to provide for enhanced notice of
meetings of the Board of Supervisors. (Paul Mahoney, County
Attorney)
I. APPOINTMENTS
3
1. Blue Ridge Community Services Board of Directors
2. Clean Valley Council
3. Commission for Senior and Challenged Citizens
4. Highway and Transportation Safety Commission
5. League of Older Americans -Advisory Council
6. Parks and Recreation Advisory Commission
J. CONSENT AGENDA
ALL MATTERS LISTED UNDER THE CONSENT AGENDA ARE
CONSIDERED BY THE BOARD TO BE ROUTINE AND WILL BE
ENACTED BY ONE RESOLUTION IN THE FORM OR FORMS LISTED
BELOW. IF DISCUSSION IS DESIRED, THAT ITEM WILL BE
REMOVED FROM THE CONSENT AGENDA AND WILL BE
CONSIDERED SEPARATELY.
1. Confirmation of committee appointment to the Blue Ridge
Community Services Board of Directors.
2. Acceptance of donation of a sanitary sewer easement from
Monroe Gardens, L.L.C., in connection with development of
Summerplace Subdivision.
3. Acceptance of donation of a sanitary sewer easement from
Thomas. Ltd. in connection with development of Campbell
Hills Subdivision.
4. Request from Schools to appropriate $80,000 grant from the
Tech Prep Consortium.
5. Request from Schools to appropriate $152,845 School to Work
grant to support increased student learning and academic
achievement.
6. Request from the Fifth Planning District Commission to change
4
their name to the Roanoke Valley-Alleghany Regional
Commission.
K. REQUESTS FOR WORK SESSIONS
1. Request for Work Session on August 10, 1999 to meet with
Congressman Bob Goodlatte.
L. REQUESTS FOR PUBLIC HEARINGS
M. CITIZENS' COMMENTS AND COMMUNICATIONS
N. REPORTS
1. General Fund Unappropriated Balance
2. Capital Fund Unappropriated Balance
3. Board Contingency Fund
4. Future School Capital Reserve
5. Statement of Revenues and Expenditures as of June 30, 1999
6. Accounts Paid -June 1999
O. WORK SESSIONS (4TH FLOOR CONFERENCE ROOM)
1. Work Session on the Blue Ridge Parkway Interpretative Center.
2. Work Session to establish goals for County Administrator and
County Attorney.
3. Work Session on non-standard refuse collection.
P. CLOSED MEETING pursuant to Code of Virginia Section 2.1-344 A (7)
Consultation with legal counsel regarding specific legal matter
requiring the provisions of legal advice: negotiation of water
agreements with (a) Botetourt County and (b) Roanoke City, and (c)
the New River Valley Commerce Park Project; and 2.1-344 A (3)
disposition of publicly held real property, the Lloyd property; 2.1-344
5
A (7) discussion with legal counsel concerning probable litigation,
Vineyard Park.
EVENING SESSION (7:00 P.M.)
Q. CERTIFICATION RESOLUTION
R. PUBLIC HEARING AND SECOND READING OF ORDINANCES
1. Second reading of ordinance to obtain a Special Use Permit for
a life care facility, located at the intersection of Hershberger and
Florist Roads, Hollins Magisterial District, upon the petition of
Friendship Manor, Inc. (Terry Harrington, County Planner)
2. Second reading of ordinance to obtain a Special Use Permit to
operate equipment sales and rental facility, located at 5264
West Main Street, Catawba Magisterial District, upon the
petition of Harold and Shirley Horn. (Terry Harrington, County
Planner)
S. SECOND READING OF ORDINANCE
1. Second reading of ordinance authorizing the execution of an
agreement with Botetourt County for the continued sale of
surplus bulk water. (Gary Robertson, Utility Director)
T. NEW BUSINESS
1. Approval of a Local Participation Agreement with Virginia's
First Regional Industrial Facility Authority and acceptance of
allotted shares for the financing of the initial phase of the New
River Valley Commerce Park Project. (Tim Gubala, Economic
Development Director)
U. REPORTS AND INQUIRIES OF BOARD MEMBERS
V. CITIZENS' COMMENTS AND COMMUNICATIONS
W. ADJOURNMENT
6
Action No.
Item No.
AT A REGULAR MEETING OF THE BOARD OF SUPERVISORS OF ROANOKE COUNTY,
VIRGINIA, HELD AT THE ROANOKE COUNTY ADMINISTRATION CENTER
MEETING DATE: July 27, 1999
SUBJECT: Briefing on the Results of the 1999 Citizen Satisfaction Survey (An Assessment of
Resident Opinions and Attitudes Toward Services Provided by Roanoke County)
We recently received the 1999 Assessment of Resident Opinions and Attitudes Toward Services
Provided by Roanoke County and I am pleased to present the report to you. It has been two years since
the previous survey was done, and comparative data for 1997 and 1999 are included in this report. It
was conducted by Martin Research, Inc. and has an accuracy rate of X4.5 per cent. The research
company contacted 500 residents throughout the County (zip code table on page 16). We have asked
Martin Research to present thYS to you as part of the Board meeting on the 27th. You may also wish to
have a work session on it sometime in the near future.
I am pleased with the overall results. Most of the departments surveyed improved their rating
over that of 1997. The only area with a letter grade lower than `B' was the planning and zoning
function. The lower grade probably was the result of zoning issues, the frustration associated with siting
the south County high school, and road and traffic concerns, including I-73 and Route 11/460.
Pages 7 and 8 of the survey are our "report card" and I am pleased by the high rankings attained
by the Board's primary focus areas: police, fire, EMS, the library system, and voter registration. Those
areas all received numerical scores of 90 or higher:
Very/Somewhat
Department Important Numerical Grade
Police-Crime Protection (1999) 98% (1997) 99% (1999) 90 (1997) 87
Fire Protection (1999) 95% (1997) 99% (1999) 93 (1977) 91
Emergency Medical Services (1999) 92% (1997) 99% (1999) 93 (1997) 92
Library System (1999) 85% (1997) 87% (1999) 92 (1997) 91
Voter Registration (1999) 83% (1997) 91% (1999) 91 (1997) 90
I am also pleased that refuse collection and parks follow closely behind these departments.
Department
Very/Somewhat
Important
Numerical Grade
Garbage Pickup
Park Facilities
(1999) 96% (1997) 97%
(1999) 77% (1997) 83%
(1999) 89 (1997) 90
(1999) 89 (1997) 87
~_ 1
Page 2
Page 11 lists sources where our citizens get information about Roanoke County and shows an
increase in the number of people getting information from the Internet. It rose from 13.6 per cent in
1997 to 30.6 per cent in 1999 and confirms our efforts to place information on the `Net. The number
of respondents with cable television went down slightly, from 89 per cent in 1997 to 87 per cent in 1999.
The table on page 141ists the issues that respondents believe should be priorities for the next five
years. Schools rank as the highest priority for our residents, with 31 per cent of them ranking this as
their first priority. The next closest issue is traffic and new roads, with a 10.2 per cent ranking. I was
surprised to find enhanced EMS ranked at only 0.2 per cent. My conclusion is that with its rank as high
as it is, people may not see t11e need for further improvements.
Ninety per cent of the respondents own their homes rather than renting, and few of them are
supportive of a bond referendum if it would increase their taxes, even for such important issues as
schools. However, 72 per cent of them support billing insurance companies or Medicaid for ambulance
transportation if the money were used to enhance medical services.
If you have questions, please let me know.
Respectfully submitted,
Fes,., c. d~a,
Elmer C. Hodge
County Administrator
ECH/meh