The URL can be used to link to this page

Home My WebLink About2/10/2004 - Regularx v a W It ~ U g M L O r O N W N J a c~ W W U Y O C is O ~G~ ~ ' . Nlb ,n ~ ~~ b ~~ ~.l.:' f +~r~. ~ ~~ ~~~i~ !' 2 .n Ir1.7w. rt ~ ~~#~ ~~'' "ti55~~ y`" ~~ ~~„ ~1! ~ ~ N O O N ~ O 07 O r M N ao M N M CO r O 64 E!4 r 64 EA r M tff N 64 69 6R N CD N O O M ~ ~ ~ d: O M N I~ N N . ~ ~ r 64 64 r 69 69 r M ER N 64 ff~ fg O M N C O ~ ~ O O M O st O N ~ N ~ O ~ 6 4 ~ 6 4 M fq N 64 69 Ef? N ~ O CO f~ ~ ~ d: O M N O r N ~ r r O 69 ffl r 69 ER r M Vi N 64 64 ffl N rl' d O ti CO O ~ ; O M N O r N d' O r 69 64 64 64 M K} N ~ ~ 61~ ~ ~ N M ti ~ ~ ti M N ~ O 6 4 (n- ~ ~ ~ N ER N Ef? 64 tq ~ ~ ~ N . -- O tf) ~ O ~ 0 N O ~ ~ ~ 6 4 6 9 ~ N N 64 ff~ to i d N ~ ~ ~ d _ y _ ~ - m V ( 0 ~ (0 _ m m m j m j ~ ~ I ~ ~ I ~ r ~ ~ to ~ ._ ~ Cn +-~ ~ ( ~ O ~ ~ n F" cn d Z C 7 O V d O C O O •- N N M 6t} ~ N 64 O ap r69 N M 64 O N 64 O O r64 O CO Mtli ~ ~ ~ O O N r ti EA O a0 bN4 r ti ~ 64 r N ~ r ti ~ i~ ti .~- 64 00 ~ M 69 ^ ~, O ~ 00 N ~ Cp dN.' 69 r ~ lM 64 ~ tR MV ~ ~ CMO tOC) ~ r N f~ d; ~ O N ~ ~ ~ 64 ~ ~ ~ 64 M Ef? ~ O O M OMO. O O O ~ ~ O N 60R 6N9 0 ff3 ~ ~ r E!-J M to 0 ~ ~ ~ N ~ O ~ ~ M ~ O O N O r 64 N 64 ~- N EfT M 64 r 69 CO r EA 00 M EA ~ O O N O CN CO 00 ~ O O N N r 64 N 64 N N 64 D) 64 r b9 CD r EA M M FR ~ ~ i d N N m ~ ~' N 7 j ~ fU = m `~ ~ m ~ 3 ~ ~ 7 j ~ ~ fn = m a~i (A ~_ m ~ ~ ~ C F" d C) _ ~ c O ~ d Z 4SS9 ~.. ~~ ~. a m 0 ~. a v~ r n Q° , i m `=' n 'n tD ~' 0 N 0 0 .tom ,i `n ~, ~~ ~ , i~ ~ ,~~,. ~~ ~ ~,~ ~ K ~~~~ ~ ~ i ~. ~ ~ ~. ~~~ ~ , ~ a~"~'.'1 kL `T R~' ~f i ~~~~ ~, ~~ ~~~~~~~fi~~~~~~ n O C7 _. ~C 70 ~D c~ r-r~ ~D ~D tD D ~. 0 ~~~~ ~~,~ ~ t :. ~.~; ~: ~~ , ~~ y~ ~~ ~, ~~~, sq ~~ ~„~+~` ° e- ~9rt y R. 4 f ~~+~~ ~~ }~ n~ yp~ {~ -r ,. R rAp` ? 't` p//,p •1 a .or,~'~il~. ~~La ~ ` ~ ~ 1~1 ,~, . ^ C rn -v im C7 rn ~ ~~ ~ ~' ~ ~ ~' ° rn ~ o ~ o ~ ~ ~ ~ ~ ~ ~ -~-~ C7 ~ ~ ~ ~- ° ~' ~ ~ ~- ~ ~ ~ ' o ~ o ~ ~ s~ ~ ~' ~ ~ ~ ~, ~ C rn ~ ~ n n ~~ ~ o ~ ~. ~ ~' ~ ~ ° ~ < C - ~ --~ ~ ~ o' ~ D ~ ~ ~ ~ Cn ~ =~ ~ • ~ ~ n ~ ~ o ~ ' ~ ~ ~ ~ ~ ,~ o ,~ ~, ~ a m ., n = e .. ~, m" n x • • ~` ~ .Q ~ ~ ~ II ~ C7 ~ ~ ~ ~ -0 ~l7 ~~ ~ N O z ~ ~ ~ ~ < ~ ~ ~ O `C (n CD ~ ~ O ~ ~ ~ ~ O ~ O ~ -~ II ~ O m n n ~ r cn ~ ~ ~ ~, -~ 0 v Cn ,-f- ~ 0 ~ r'' ~, o C7 can ~ O ~: `< ~ ~ ~ ~ ~ ~ ~ ~ m cu 'I' '-~' m ~. ~ ~ ~ ~ W ~ < ~ ~ ~ ~ ~~ ~ ~ ~ C7 C7 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~~ ~ C7 O ~ -~ cn `~ o ~ ~ ~ ~ ~- ~ ~ ~ ~' n ~ c~ ~~ u~ f., tt'~ ~. -:.~- X19 ~~a C', , , ~~ • ~. O -~, n O n C v rn • • i ~,1 ~~,~,.;,: ~ ~ ~~~ '~ ~. ~ `~„ w A" ~~Nn'u ~_ ~~ C ~ o. ~ ~ .i~ a'Sa, ~~~4aaU.~~ ~ ~ `V `~ C1~A C C7 m C7 ~ n CAD ~ r+ '{ ~ CD ~ ~' n~ ~ ~ _Q ~ O O C7 Cp ~ to (7 ~ CD • CD ~ ~ ~ ~ `C ~-~ ~ ~~ p O ~ ~ ~ ~ ~ N CD r+ '-'' ~ ~- ~ ~ ~ C ~ -~ ~o n ~ Cn ~ CD ~ ~ D~' ~ ~ ~ ~ s~ ~ ~' ~~ ~ .~- o ~ ~ ~ o c~.~ ~~ ~ ~ Q ~ ~ ~ ~' ~ ~ ~ ~_ ~ Cn ~ cn ~D m ~ ~ ~ ~ ~ ~ ~ ~ ~ Q ~ ~. ~ ~ ~ ~ ~~ ~ ~ (n 4 mac' ~ ~~ m n _ e • 'v c~ti ~3 ~ . „ ~~ S _ _ ~: ~£ 4 ~w, .{„ H • ~b.::fta~~ffi7 l.~/ O O C7 C7 w CD ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~- ~ ~ D ~ ~" (~ ~ ~ ~ ~ V ~ ~ ~ CD ~ CD D N C ~ Cn ~ ~, ~ ~ C7 ~- ~ O ~ CD ~ ~ ~ CD ~ ~ ~ D ~ .. ~ O ~ ~ ~ ~ ~ ~ ~ Q ~ ~ ~ ~ _. ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ m ~ n ~ m ~ ~ ~ r_ ~ < m ~ CD o ~ ~ ~ o ~ ~ ~ ~ ~ ~ Q .~. ~ ~ ~ ~~~~ .~ 3 ~- ~- ~~. ~ ~ ~ ~, m ., ~ n •~ x ~~ • ~~ • Q ~ ~ ~ r o 0 0 X 0 0 -~ ~ `` ~ ~ ~ ~ ~ ~ r C~ ~ ~ m ~ O~ ~ ~ O ~ ~ N ~ ~ ~ ~ ~ C~ ~ ; CE ~ ~ N ~ ~ ~ ~ .. n .C IV ~ e-1- ~"' z cn ~ IJOJ ~ ~/~. \ j . /~~ lir . ~ ~ ` ~l N ~ 7 ~ ~ ~ S e~ ~ O ~..~ ~ ~ ~ 3 ~ _ ~ ~ Q ~ ~ ~_ ~ C7 ~ ~ ~ ~ ~. ~~ ,` V ~ '-a ~ ^ l ` , ,~ -~ O O -~ N ,"~' o ~ o `~ O O O O O o ~ ~ O O O O O (D s to ~ ~ N ~ ~ '~ O O -~ Cfl ~ ~ Cfl Cfl N O O ~ O O O O O O O O '~"~ ~ ~ ~~ ~ ~~ m° ~ n r' t. lj' ,t r ~., ~ ;i r- i u= a_. ~ ~~ 6 i P]~~~ppp M~~, ~,~ Mx ~~ !~` i . i";a n : il2't ~n~:L ~~ ~'~-' N A- .- O 0 -,~ fl~ W a~ ~~ m" -~i n x ~~ /^,~ ~d '-d ~ ~ ~, o~ o ~. o~ ~ ~ ~ ~ ~ ~ C CD n `C CD n ~. C~ C~ C~ C~ ~ C~ C~ C~ C~ r' ~.' O O I'1', +' ~' O O ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~~ ~ ~ ~ ~ f~4 ~ N ~ N J J O O O ~ 00 O 00 ~9 ~ ~ ~ N N N c~, 00 ~ -P ~ W J J J {~? ~6~9 b9 b4 N w N w `O N `O N ~ ~ ~ ~ a f~9 bf3 {f} f~9 N W N `O ~ N w O W Vt Cll 04 b9 {f3 b9 {~3 N w N O~ O~ N O~ ~ `O Cll Vl J {f} {~9 {f} ff~ N w N w `O N ~ N ~ t~ ~ ~ r "tip"~ r 'h3 `~ a .~ ^t'~ r i ~t+ti ~;,m ~Y~°d ~f1 ~..~ Y Y^i ~~ t'~`~q1~ k161 ~~ 0 y r C~ ^~ ~I 1 O O O\ O J ~,;., ~~,,a ~ n R° n < ,. m n 0 tr~ ~. a 0 0 c~ C~ '~C .~ p.. n 0 ~- r+ ~. s ,~ ~. , .--- h' ~, J \ / \ 1 V1 \ 1 l 1 ~ ~ ~ ~ ~ ~ ~ ~ y ~ y ~ ~ ~ ~ ~ ~ ~ '~ ~ ~ oo •• ~ oo v~ o o ~v v, o o o ° ~v ~ o N ~ v~ o cm o ~ o ~ o y b4 b9 b9 b9 .. N O N O\ ~ N •P ~ ~ ~l 0o C!~ N b9 b9 b4 69 .. ~-` ~ ~ N O -P J ~ O V1 O~ O ~ 00 W 00 O W ~ b9 b9 ° b4 '"' b~9 `~ Z C~ O\ 01 ~ O N to ~ ~ ~ ~ ~~~~ J ~ ~ it ~~',~S~y~¢` !~ n "Il f. 1 '~' . ~'T ~~ N n ~~ ~ 5 H ~`',ur Y~ E ~ ~ ~~.v ~ ~' ~,y~ 7;~~F „. ~~a.iRay~"R~!4.S 'R,"rr.~4" ~: i~~ ~:. ~~ _. '~' ~~ awn ~tl+~ta,~;~ ~~ ~ ~ ~~ ~ ~ ~ "'!"i C ' 1+1A ~ .:. t p ~ '. y .: :~ e 4, ~~ °w~ ~ `~ k ~~ w~`~ i~` 7y'~ w;yWryfU ~13. Y. 4W..._.. '~R .~iN. a~ ,~ m n /~ ~^,\ b b ~ ~ o~ o ~. o~ ~ ~ ~ ~ ~ ~ c~ ~. C~ C~ C~ C~ ~ C~ C~ C~ C~ ~'r'O O ~~'rw0 O ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ {~9 {~4 ~69 b~9 N O ~ do O~ v~ J O vi ~ O~ .P N ~-- N ~ ~l ~ N ~ J w -P w ~ ~ ~ ~ N w N w ~ N `O N v~ v~ v~ v, N w N ~ w N N O vi O ~ b~ f~1 bg f~3 N w N J v~ N v~ ~ ~ c~ o w ~ ~ ~ ~ N w N w `O N `O N v~ v~ v~ c~ y r '~ O O J ~-+ O • • Q: ~ 7 O ~~ ~ ,~.." tti o'- ~ ~~ o ~'' ~ o ~, ~... ~ ~ ~. ~ (~ w ~~~ Q.. ~ ~ ~ ~ ~- ~~ . ~ ~. '~C y w ~~ 00 , A ~ V~ Q° n m` n n n ~ n n ~ ~ ~ ~ ~ ~ ~ ~ V1 /~+ ~ Vt ~ /~+ .. ~ ~ 00 ~ d0 ~ ~ ~ M o ~ o ~ N ~ o v, o ~„ 0 0 ° o ~ o ~ o v~ ~ ~ o ~ o y ; ~ ~ ~ ~ ~ ~ N O N O~ -P N ~ h ~ o O vi N b~9 ~ ~ N O W O\ ~ ~ C11 J oo ~l 'v~ -p .p c~ ~ b9 Z O O O ° ~ G W ~ ~ ~1 O~ ~l O~ O ~ e ~ L ~.~. (l~i M ,L' ~~^~ a~ l~ ~~ ~pjp ai .. L v X 4 1 ,_'~I s r LK'1. ::. '' ~ ; ,J ~ z ^s. ~1'~ ;~ w ~a , `I 4 ~~ r. ~ "~ au uti ~_ h ~-s .s -~ a~ ,~ < ,. m c) 6 Z O '~ ,, ~~ -~ fi -~ ~, s-~- ~--~1 /'1 `~ b b ~ ~ ~~ o~ o ~. o~ o ~ ~ ~ c~ ~~ ~. \ 1 \ 1 \ +' ~' O O O ~~ ~ ~~ C~ ~~~ ~ ~ ~ ~ ~-. ~ ^~ {~ {~3 b9 fy9 N O ~ Oo ~ w v~ -P w w o~ w ~ ~ ~ ~ N ~--~ N v~ 00 ~ w v, ~ v, oo c~, ~ ~ ~ ~ N w N w ~ N `O N v~ v~ c~ c.~ \ 1 \ L \ ` \ 1 ~~ ~ ~ ~ ~ ~ ~~ ~ ~~~~~ ~ ^ o ~, N ~ ,~~,. N ~ ~ ~ ~ .-. ~..~ ~~ N ~ N ~ N N ~ i v i V ~ w ~ ~ ~ ~ N w N ~ O~ N v~ J -~ v, ~ v~ ~ ~ ~ ~ N w N w `O N `O N v~ v~ v~ v~ f H 0 y r C~ 0 0 ~-+ .p. I^ • ~ ~i ~,i, {1~y Ilf ~. ; ~~r "~~ ~. ~4 .,~~:~ '~ w~~~,; '~, ~ ~ ;, ~ r 4 l~ri ~ ~. n R° ~i m n 2 ...~ !~ 1-M W ~j ^~ i-++ r~f ~--+ Q 1-~ n F~ ^~ i-+-~ /~ t1~1 Q.. C'~ O ... H ~ ~} I ~ ~ ~ ~ l J M / y~ wW ~~ ~ w ~ ~ ~ MM r n v v ~ ( O O O ~ O l O O O O A~ + O A~ F~ O ~ ~ /~yy~ f~ ' ^, [ 1 ` f ~~ !~ ~ r ^ v~ ~ ~ ~ ~ ~--~ ~--~ ~ N O N ~ ~ N ~ ~ ~ ~ ~ J 0o vi N b9 b9 b9 ~3 w O~ -A ~ Vi -P rl c.~ Oo Oo w O W b9 O O O O ~ t W ~ ~ ~ N ~ ~ t~ ~ • • V \ V O ~. ~ ~ ~ N. O ~ Q ~ CD _ ~ ~ ~ ~ ~ O ~ - CD ~ CD CAD -~ ~ ~ C ~ ~ D C!) can ~ `~ ~ C7 ~ ~ C7 • ~ ~ ~ ~ ~ ~ c~ ~ ~ ~ ~ ~ ~- ~ ~ ~ ,~ ~ ,~- o ~ ~- CD ~' ~' ~- ~ ~ ~ -~ m ~ ~ ~, m " C'1 n LJ O m~ V CD ~~ CAD o' m~ V rf ~~ ~. Q ~- rn V O V n O 0 v 0 C7 ~' c~ e Y ~ m~ V CD (~ 0 m v m rn i ~• ~~ O ~G v~ v v' f . 4~, x (h7 ' ~ ~[ r r~'l"~ <~ / ~ V O O O N c~ c~ rn o' ~,~ ~ ~ ~ ~ - .,~y ~~y ~. • • ~, m ., n = e ~ ~ ~`.. ~ ~ -„ ~ ~~ ~^ ~~ ,, {, ~~ L ~~ ~ ~, .: ~„ 4 p r ~. Y. • • . • • • . -~.u.i nr z o ~ ~ G~ '~ Q D o ~ o ~ ~ ~ ~ Q ~ Q ` m -~, ~ ~ ov o ~ ~ ~ ° `` n . ~ ~ ~ ~ ~ ~ ~ CD ~ ~ su ~ ~ ~ ~ ~. r- ~ ~ o ~ ~ ~ ~ ~ ~ ~ D ~ ~ ~ ~ ~ ~ ~ c~ ~ ~ ~ ~ C CD ,-~- ~ ~ ~ '~ - ~ ~ o ~ ~ ~ ~ - ~ ~ ~ ~ ~ C~ ~ `~ ~ ~ o ~ oo ~ ~ ~ w ~ cn ~ ~ ~ ~ ~ ~ ~ ~ ~ n ~ ~ o m v COUNTY AND CITY OF ROANOKE, VA Estimated FY 2005 Water Equity Per Customer Description CITY COUNTY FY 2003 RCLD $198,123,000 $159,924,000 Trend Factor 1.02 1.02 FY 2004 RCLD $202,085,000 $163,122,000 Less Annual Depreciation ($4,464,000) ($1,987,000) Less Debt Principal ($20,565,000) ($48,801,000) Plus Available Funds $4,939,000 $3,514,000 Total Equity $181,995,000 $115,848,000 Existing Customers 38,531 20,636 Equity per Customer $4,700 $5,600 Ownership Equity Only (Includes City Land) $204,202,000 $115,848,000 Existing Customers 38,531 20,636 Equity per Customer $5,300 $5,600 Growth Total Only $181,995,000 $115,848,000 Capacity Customers 38,531 21,691 Equity per Customer $4,700 $5,300 Growth (Including City Land) $204,202,000 $115,848,000 Capacity Customers 38,531 21,691 Equity per Customer $5,300 $5,300 COUNTY AND CITY OF ROANOKE, VA Estimated FY 2005 Wastewater Equity Per Customer Description CITY COUNTY FY 2003 RCLD $213,205,000 $67,923,000 Trend Factor 1.02 1.02 FY 2004 RCLD $217,469,000 $69,281,000 County WWTP Capacity ($37,320,000) $37,320,000 Less Annual Depreciation ($3,358,000) ($2,797,000) Less Debt Principal ($15,080,000) ($17,099,000) Plus Available Funds $8,911,000 $3,575,000 Total Equity $170,711,000 $90,191,000 Existing Customers 30,000 16,000 Equity per Customer $5,700 $5,600 Ownership Equity Only $208,031,000 $52,871,000 Existing Customers 30,000 16,000 Equity per Customer $6,900 $3,300 COMBINED WATER AND SEWER EQUITY Water and Sewer Equity Owned $412,233,000 $168,719,0 0 ~ Equity per Customer $12,200 $8,9 Water and Sewer Owned no Land $390,026,000 $168,719,000 Equity per Customer $11,600 $8,900 Water & Sewer no Land/Capacity $352,706,000 $206,039,000 Equity per Customer $10,400 $11,200 Water & Sewer Total w/Growth $352,706,000 $206,039,000 Equity per Customer $10,400 $10,900 Water 8 Sewer w/Growth and Land $374,913,000 $206,039,000 Equity per Customer $11,000 $10,900 DRAFT 0 O N~ ~Of maD NN ~~ »N ~ ~ ~ ~~ Q ~ ~~~ O N N f7 N bN9 ~ p O N H ~ H ~ ~(yy _ H M ~y ~ N H N N N ~~ O O p ( ~ O N N ' OO N ~ p OO O p p O O O O OOO p O ch O N ~ ~ p O t0 N NN pQ f7 CD ~ ij ~ y N N ~ p I~ N N N f~ ~O ~ N tO p ~ b M ~ f~ h r _ ~ N ~ W O p ~O O N N M N~ ~ N N ~~ ~ N _ ~ ~ N . N N N N N N j~ p p O O pq a0 O N ' N p O O j ~ p OO O p OO O O p p O O O O N p N~ pp ~ ~Of o oa ~ a ~ y 1 ~ NN o ~O^ ~ N NN ~~ ~ r n ~ O ~ p p oN O ~ ~ pp O O N N lh NH ~p ON H ~H ~ H N ~Ny M O HM N H H av 5~ 52$ a Q ~S ~ ryN ~~ O1'~°', 5~ Q 52$ Q a 5~ 025 $ ° $$g 5~ Q 0 h`~ ~ ~ g ~~ ~~ ~~ ~~ ~ io ~ a r~ ~ ~ ~~~ `8 O ~ N N f+) HM OM H ~M ~ N N {Ny N NM (Oy N N ~ N O O O O O O y ~ ~ t0 ~ ~ ~ N N ~ A N ~ ~ IL9 ~ O ^ Of ~ ~ O ~ iO ~ t~pp O J ~ N M~ N N O H h ~ N 7 H H O N H ~ N O H N N ~ W ~ N ~ ^ ry p O O OOD~ CND p O O O p ~vj N~ O ~Op ~O) c 7O ~~ ~~ O O O ^ ~ ~~ OO O ~ ~ ~ oO OMf ^ ONE p~ 1~( i OO ~Oy Or aD O N 7 V ~ ~N M D 0 N g l f ( ~ NN ~ p t0 N N N N N (y N a N (per N H N J ZaU K W nO ~ ~ 0`5~ ~ ~ g $ ~ m $ ~ ~ ° ~ ~ ° 25~ o g W ~ O ~ ~ t p ~ OJ ~ ~ t p N N c p ~ p 1 e V N N c p~ p ~p p~ n C~ aD o oC o (~O ^ C po 1~1 ~ p O O O t p N y i Y N N M N N N N N . ( y O N M H N N ~ p p N N N N N m ~ ? afOp N f1- mLLV ~ ~ 52$ a cg~ ~ry 2525 ~ ~ 25$ o 2 $ 5 0 °e Z 5 25~ ~ ~ O ~ ~ ( y NN f7 O f V ~~ N^ ^~ { y y~ fp p ~ ^ p~ ( ~f~ CMO _ O p ~ Ol~~ p 0 I C4 N fV P7 N N V!N O 1O N ~ N N ~ fV ~ N C i ~ P ~- Ol H f0 H y y a~ N ~ p 88 00 ~j nj 88 8 00 O ppp 8 0 0 O O p88 00 O pp O ~p O NN ~~pp Of ~ ~ NN O N N p p f+f ~ p ~p M ~ + p ~ V Z N N M N ~ H ~O ~mp N~ H ~ H M O lV l 1 A r 01 N N N O ~ N H H ~ Q ~N S8 O O pp8 f+1 O ~ ry 8 S O ~~ 88 8 O O O pS p O O O O 8pp pp O O O 8 O J O 1n 8 a fAN { p ~O! ~~ N~ {p ~ AA ~~ ~^ ~ o N^ O ~ ~ ~ ( p~ N tD A '1 I~ O N nj pj pj ~ d! ~ M~ ~Q °' Of fV e- N N Y (Oy P ~ O O/ N V N M H H O) p O O faa O ~ O O O N 55Q22 O h N O O O O O O O 0 ~ } d!N {{ pp Of ~~ ~p y { P1 aD N~ ~~ { y q Nµ ~a y app ~f~ U'1 ~~ ~ p ~p ~ ~ f~ ~ N f7 (Ny ~H aa ~p ~N H ~p f9h W N op y H N NN A .-. rn _ °o ~ ~ ~ ~~ g ~ ~ ~- v ~ m ~ o ~ $ ~ ~ ~ ~ ~ ~ 4y ' ~ ~ ~ C ~~ _8 W W ~v ~m m v ~ Q' 61 ~ ~ m ~j F ~ O ~ ~ U ~' ~ ~f coo L W ~ `~ U ~ ~ ' c ~ ~ ~ ~ p F' " ~~' w ~ EV EV m`~ m ~ ~ ~ i ' ~ ~ • W E ~ E U E m E X ~ WU U o m ~ 5~ s t`~ ~' W < m m ~ ~ E U ~ > ~ i > U ~ ~ ~ ~+ ~ H ~ ~ ` ~ ' U ' ' ° ~ ° 3 W ca Ica ~ ~ ~ ~ ci ~ ~> ~'~~ ci ~ > ~'F~ vv ~v vv v~ ~v iv v g ~v ~ v~ c c ° ° v p~ L` O U~ T Q ~ o. g c _m .~ i7 7 W3 ~ O m 1 ~a c U ro °c m ?U UV o ~ E ~~ z° Q ~ N c~ N N N O Z J Q W H QW C N J Z_ ~ y K > ~_ W f" = 2 NOO W ~ V ~~~ u~a t 3 N Os U Z LL 0 J 0 W S N D W N a a O N O N 0 N N 8 8 •c m O OO QO ~N ~~yy WN 00~77 OO t+o~ O O app N~ NN V ~ A 1+f O N N iO 07 ~- U7 V ~ h V (~ N NN ~ '- Oi P ~ Cp 8 M N N O Q O ° f O M N~y ~~ O O O O O gO O ~ '~ N M ~ ~ a~i ~ uN~ < ~ ~ n .- c+i N NN ~ ~ °' ~ ds Qp pp pp pp p 8N N H O O R O p j N j »{ y O O pO O O O O O~D ~ f~p00 N N M °Of ~~yy 4~ ~ O Of r ch NH Hr ~ ~ ~ Q 5Q~ Q N N N o°O 25 ?fi (p°op ~`yy ~ryy {Oy1• {~y 025 pop °0 °o ~ ~y~y~ i[70~0 Nt0 NN MN ~c~V aR V O ~ ON r F1 N N N H M H N ~~ pp pp Sop pp pp 8 d O O p~~ {p Op p~j pry ~~y ~~y O O O O O O O p Yf CSO N f0 N N N N ~~ ~~ O N r O) NNN ~~ A f0 N o7 H M .N N~ ~~ ~8 ry~ ~~ ~~ o~S ~ ~ s N 1~ aOa N 1+f N O ~ ~ H H t~9 ~ aD <O NVl 'i7j H M N C Q L ~p~ ~ ~ $ y {may Na {roy ~ (p°o~ ~8 ppg~ yeah °o ~ ; O~ N i0 N N N N IA_ Q I~ O f0 ~j ~ f0 r l") ~ c'n ~ A In ~ L M H N N N N N e ~~ ~$ ~~ ~~ ~~ o00 ~ ~ ~~ ~~ ~o ~~~ ~ ~ ~ O J r C7 M O f0 Y N N!H WN N H N 5~ 55~~ 5~ 5~ 5~ Q 5~ Q r 25 25 ~ c~~ A e °e, n 25 25 ~ 25 3 25 25 W ~~ ~~ NN ~~ ~~ rn~ ~ rn ~ c N f7 N ~ C ' V y N N M N C 5~ 5Q~5~ ~~ '~ ~~ o$ o ~ ~ ~ m 2Qp5~ 2h 25 ~p p m ~y ~p ~pO}~ Qp~ 80 - V CO N~ N M N N ~ yy 1~ C'1 t0 N M r f7 NV- N NM O {O O ~ ~ N H N N ~ C m 88 88 N p~ p p p p ~ O N 00 00 O pS Yf YN7 pN 00 O S 8 aU yNm~ O) S ( M N N N Y O 1n O r N~ C cpp~ m ~ro N(O m No ~ o ~ ~a= vi c~" c~' o V v ~ $ `o H M u! eq4~ W G .' Q W r ~ C ~~ ° ~E f `~ ^_ m $ ~ ~ U U g 0 O ~~ m ~~ m m~ m ~~ ~ U ~ U F, ° m E " m ~ ~ m E U `~ ~ E U ~ ~ ~ ~ ~ `° >° ~ °~ mU >° ~ mU >° ~ m ° ,S', ZU W m° ~~ o`m `mj om mj~ m ~ ~°,8~ c> >~ ~ o ~ ~ o ~ ro ~ Q~ 2E U~ m U~ cnm m ca c~Z ~cV c~ ~V c~y E ~ o UU (9tU UU cgiU UU Uvr- w o N O N ~ ~ >` ~ Z V r y+ ~ 3 Q y > O ~ O N ~ O CN9 ~ O ~ ~ O 000 ~ ~ y C U 3 W U_ ~ '~ m o ~+ T ~ a C G y c~ ~ •i d N wy,/ L t v N ~ c ~ e ~ ~ ~ O T N T ~ ~ -. ~' ~ LL d ~ E E 0 U O 0 N ch r ~ t N V r W Q N d ~ ~ M wV ~ W Z W v H C d (a Q 'O r~+ 0 l0 r ~ N c~ ns U ~ O ~ y ~ N ~ O ~ _^ o C O t O ~ n ` r N f0 y-Op ~' ~Y ~ j O OIL v ~~U a~ x ~ ~ a~ W ~ ? v~ O C .~ ~ O a~+ ~ Y ~ E~3~ J `' O O r Y V ~ O p •~' r ~ ~~ ~ O a ~; -o ~ ~ ~~ O « ~ C Q ~ U L V'a~c ~ c o a~ ~ ~ '~ n N ~ ~N O _ U ~ ~ ~ ,w m ~~~ o ~ ~- .~ Ch N ~ ~ O O M ~ ~ N ~ ~ ~~ ~ ~ ~ O ~ °o 0 0 z~ 00 ~ ,U N N C j r r ~ U ~+ ~ a ~ ~~ ~ > > M ~ U U t ~~ ~~ ~ o W W d~ 3 °' d cn lA r N O CO O 00 r l1) CO t17 W f~ O CO M t~ O O ~ ~ O O L O >A ~ EN9 ~ ~ r N ~ 0 r ~ OMO ~ i. ~ A ~ ~ ~ N d ~ Q ~ t U 1 7 p~ In t~ ~ O N O CO I~ ~ N to N V, T 01 M (O r CO O CO ~ ~ M CO T CM c0 N Ih O) O ~ cG ~ L ~ ~ ~ U ~ ~ ~ ~ ~ r i ~ rn C ~ ~ ~ ~ ~ T C • o ~ L d O + + L C 7 ~.. F _ N ^ M C 5 O N V1 ~ e0 '- r CV ~ O 0 T r ~ T r O ai 03 L U 3 0 0 .~... c m N Q 0) .x H d W C O V m -a 7 ~ CC C .Q O O . N Q o o ~ Or U c ~ ~, z ~. ~ C ~ •. a~ Q 0 ~~ ~ ~ O O i7.. a Q, t+ C~ c ~, d~ N d a ~ m ~ ~ J ~ L ~ O (h M M O N O~ a `~ ~ d ~ ~ O ~. N ~ ~ CO ~~~ C CD N N 3 O ~ U'~7 m N ~~~ m ~. ~ 0)r ~ O vi c~ °~ ~ ~ N E ~ o,c"'o°o~ NU V ~ ° ° ~Q V O M y 06 O ~ ~ V N .0 0) U~n~ - m mad U OJ U Rf ~ ~ `- > Q ~ C2 ~ d O V a~i•° m aciU ~ °Z ~' ~, ~ c~ cn ioU ~ ~ c m .. ~ ~ ~ V ~ ~~ ~ o ~, a~ 0 a? p C W t~ . V i >. >• j~ d = ~ 'p ~ m C~ O j~ Q1 V~ Q 0) ~ ~_ C a OS C O ~ (1) r ~ c JC'JCn ~ 5 ~ ~ ~ .n~ x cyaZe3~~ d°' Z'~ ~ ~~O ~ ai~`~d~ ~ ~ co ~t H oa ..~.'oVma~~ ~pc~~ ~ Cam ~1r ~ (d ~ ~ Y m U ~ ~ OS ~ C 0 '~ LL ~ ~ ~ C '~ ~ ~ ~ ~ O >. o OTC ~ ca ~ ~ ,~, a~i C ~a ~ ...°C)>. O y'd ~ ~~ya y ~ ~ ~ ~ ~ ~ O d E ~ E y '~ 0 0 ~ ~ a ° '' U I~ "O M ~ j O C Iy r O _ II ~ .- O C_ ~ X ~ ~ c c~ s~ 3 N LL yU o= U ~ ~ rn~ ~o ~~°n:n ~ CA U C T ~ sio~ ~~~ rn _ .n° L N .C v 3 ~ ~ o ~ a ~ ~ ~ ~ a ~ ~ 3~ ~ C O O ~ - L i 0) 0 .0. ~o~ ~r~ V = M tMD T ~ 000 T ~ (O T 000 r CMD T 000 T 000 T ~ o ° ~ ~ c - ~ ~ o ~ ~ _ L O o : _ W O O C O O ~ C O O ~ Fr Q V E u'> ~ r ~ M ~~ .• ~ ~ _ n ~ ~ a ~ ~ ~ a ~ ~ ld ~ ¢ ~ ~ IL > LL O ~ LL O . r ~ O U = U . O V _O .V `~ ~ = t C O C O O C O m ~ V O '' ~ ~ E ~On E • ~ o L ~ C O~ C~ oy O a C y oc ' C2 It C C oo . Q. IL C g • G1 N V> a C0 LL a O U Q ~ V a. = E ~ = E ~ _ ~ ~ = E >` 4+ C 7 0 C O 7 C 0 O ~ 7 0 C 0 O ~ 3 C . ' U~ r U U ll U ? ~ ; n ; ¢~ O ¢C O ¢~ O Q F' V C U V (~ • ~ O O O ~ (6 •L C O 3 ~ ~ ~ ~ ~ ~ ~ U~ ~ ~° ~ J c rn C County of Roanoke Utility Billing Office Quarterly Residential Water /Sewer Rates Effective September 1, 2002 1,000 Gallons Water Sewer per Quarter Quarterly Daily Quarterly Daily 0 - 30 36.09 0.3955 27.00 0.2959 31 - 42 54.15 0.5934 40.53 0.4442 43 - 51 90.24 0.9889 67.56 0.7404 52 - 84 149.73 1.6409 112.17 1.2293 85 - 117 209.28 2.2935 156.69 1.7172 118 - 162 288.63 3.1631 216.15 2.3688 163 - 207 371.58 4.0721 278.28 3.0496 208 - 333 600.72 6.5832 449.82 4.9295 334 - 459 829.80 9.0937 621.42 6.8101 460 - 630 1,138.29 12.4744 852.39 9.3413 631 - 801 1,446.75 15.8548 1,083.39 11.8728 802 - 1320 2,382.99 26.1150 1,784.49 19.5561 1321 - 1839 3,319.20 36.3748 2,485.56 27.2390 1840 - 2559 4,618.05 50.6088 3,458.19 37.8980 2560 - 3279 5,916.81 64.8418 4,430.82 48.5569 3280 - 4200 7,576.47 83.0298 5,673.63 62.1768 4201 - 5121 9,236.07 101.2172 6,916.41 75.7963 5122 - 6261 11,292.51 123.7535 8,456.40 92.6729 6262 - 7401 13,349.01 146.2905 9,996.36 109.5492 Daily factors are computed by multiplying the quarterly base charge by 4 and dividing the annu sum by 365 days Volume Charge: Water: 2.05 per 1,000 gallons Sewer: 1.52 per 1,000 gallons The volume charge is added to the base charge to determine the total water and/or sewer bill. A sample billing is shown be low for your reference: Consumption is 18,000 gallo ns fora 90 day period. Water Sewer Base Charge 35.60 26.63 (From 0 - 30 range above ) Volume Charge 36.90 27.36 (18,000 times volume charges ) Utility Tax 5.40 0.00 (Utility Tax as explained below ) Total Bill $77.90 $53.99 Utility Tax At a regular meeting of the B oard of Supervisors of Roanoke County on June 25, 1991, the County Code was amended to allow for the imposing of a uti lity tax on the water portion of Roanoke County utility bills. This tax will be at the rate of 1 2% of the first $45 of the Water portion of the quarterly bill. This tax will not exceed $5.40 per quarter, or $1.80 per month. This tax is effective on all bills issued on or after September 1, 1991 County of Roanoke Utility Billing Office Monthly Commercial Water /Sewer Rates Effective September 1, 2002 1,000 Gallons Water Sewer per Month Monthly Daily Monthly Daily 0 - 10 12.03 0.3955 9.00 0.2959 11 - 14 18.05 0.5934 13.51 0.4442 15 - 17 30.08 0.9889 22.52 0.7404 18 - 28 49.91 1.6409 37.39 1.2293 29 - 39 69.76 2.2935 52.23 1.7172 40 - 54 96.21 3.1631 72.05 2.3688 55 - 69 123.86 4.0721 92.76 3.0496 70 - 111 200.24 6.5832 149.94 4.9295 112 - 153 276.60 9.0937 207.14 6.8101 154 - 210 379.43 12.4744 284.13 9.3413 211 - 267 482.25 15.8548 361.13 11.8728 268 - 440 794.33 26.1150 594.83 19.5561 441 - 613 1,106.40 36.3748 828.52 27.2390 614 - 853 1,539.35 50.6088 1,152.73 37.8980 854 - 1093 1,972.27 64.8418 1,476.94 48.5569 1094 - 1400 2,525.49 83.0298 1,891.21 62.1768 1401 - 1707 3,078.69 101.2172 2,305.47 75.7963 1708 - 2087 3,764.17 123.7535 2,818.80 92.6729 2088 - 2467 4,449.67 146.2905 3,332.12 109.5492 Daily factors are computed by multiplying the monthly base charge by 12 and dividing the ann sum by 365 days Volume Charge: Water: 2.05 per 1,000 gallons Sewer: 1.52 per 1,000 gallons The volume charge is added to the base charge to determine the total water and/or sewer bill. A sample billing is shown below for your reference: Consumption is 18,000 gall ons fora 30 day period. Water Sewer Base Charge 49.23 36.88 (From 18 - 28 range above ) Volume Charge 36.90 27.36 (18,000 times volume charges ) Utility Tax 10.34 0.00 (Utility Tax as explained below ) Total Bill $96.46 $64.24 Utility Tax At a regular meeting of the Board of Supervisors of Roanoke County on June 25, 1991, the County Code was amended to allow for the imposing of a u tility tax on the water portion of Roanoke County utility bills. This tax will be at the rate of 12% of the first $5,000 of the Wate portion of the monthly bill. This tax will not exceed $600 per month. This tax is effective o all bills issued on or after September 1, 1991 AGENDA County of Roanoke City of Roanoke Western Virginia Water Authority Meeting February 10, 2004 12:00 p.m. This is a meeting of the County of Roanoke, City of Roanoke, and the Western Virginia Water Authority (WVWA) for the purpose of reviewing the rate study. The meeting is being held at the Roanoke County Administration Center, 4th Floor Conference Room, 5204 Bernard Drive, Roanoke, Virginia. A. CALL TO ORDER AND OPENING REMARKS: Richard C. Flora, Chairman -Roanoke County Board of Supervisors Ralph K. Smith, Mayor -City of Roanoke Michael W. Altizer and M. Rupert Cutler -Western Virginia Water Authority B. INVOCATION: John M. Chambliss, Jr. Assistant County Administrator -Roanoke County C. PRESENTATION OF RATE STUDY WITH DISCUSSION AND FORWARDING OF RECOMMENDED RATES TO THE WVWA: Brent Reuss and Mike Mussman -Black & Veatch Bill Aden, Randall Hancock, Lori Ott, and Scott Kroll -Draper Aden Gary Robertson, Utility Director -County of Roanoke Mike McEvoy, Utility Director -City of Roanoke D. BOARD AND COUNCIL MEMBER COMMENTS AND QUESTIONS E. CLOSING REMARKS: Darlene Burcham and Elmer Hodge F. CITIZENS' COMMENTS AND COMMUNICATIONS G. ADJOURNMENT AGENDA County of Roanoke City of Roanoke Western Virginia Water Authority Meeting February 10, 2004 12:00 p.m. This is a meeting of the County of Roanoke, City of Roanoke, and the Western Virginia Water Authority (WVWA) for the purpose of reviewing the rate study. The meeting is being held at the Roanoke County Administration Center, 4t" Floor Conference Room, 5204 Bernard Drive, Roanoke, Virginia. A. CALL TO ORDER AND OPENING REMARKS: Richard C. Flora, Chairman -Roanoke County Board of Supervisors Ralph K. Smith, Mayor -City of Roanoke Michael W. Altizer and M. Rupert Cutler -Western Virginia Water Authority B. INVOCATION: John M. Chambliss, Jr. Assistant County Administrator -Roanoke County C. PRESENTATION OF RATE STUDY WITH DISCUSSION AND FORWARDING OF RECOMMENDED RATES TO THE WVWA: Brent Reuss and Mike Mussman -Black & Veatch Bill Aden, Randall Hancock, Lori Ott, and Scott Kroll -Draper Aden Gary Robertson, Utility Director -County of Roanoke Mike McEvoy, Utility Director -City of Roanoke D. BOARD AND COUNCIL MEMBER COMMENTS AND QUESTIONS E. CLOSING REMARKS: Darlene Burcham and Elmer Hodge F. CITIZENS' COMMENTS AND COMMUNICATIONS G. ADJOURNMENT AGENDA County of Roanoke City of Roanoke Western Virginia Water Authority Meeting February 10, 2004 12:00 p.m. This is a meeting of the County of Roanoke, City of Roanoke, and the Western Virginia Water Authority (WVWA) for the purpose of reviewing the rate study. The meeting is being held at the Roanoke County Administration Center, 4th Floor Conference Room, 5204 Bernard Drive, Roanoke, Virginia. A. CALL TO ORDER AND OPENING REMARKS: Richard C. Flora, Chairman -Roanoke County Board of Supervisors Ralph K. Smith, Mayor -City of Roanoke Michael W. Altizer and M. Rupert Cutler -Western Virginia Water Authority B. INVOCATION: John M. Chambliss, Jr. Assistant County Administrator -Roanoke County C. PRESENTATION OF RATE STUDY WITH DISCUSSION AND FORWARDING OF RECOMMENDED RATES TO THE WVWA: Brent Reuss and Mike Mussman -Black & Veatch Bill Aden, Randall Hancock, Lori Ott, and Scott Kroll -Draper Aden Gary Robertson, Utility Director -County of Roanoke Mike McEvoy, Utility Director -City of Roanoke D. BOARD AND COUNCIL MEMBER COMMENTS AND QUESTIONS E. CLOSING REMARKS: Darlene Burcham and Elmer Hodge F. CITIZENS' COMMENTS AND COMMUNICATIONS G. ADJOURNMENT AGENDA County of Roanoke City of Roanoke Western Virginia Water Authority Meeting February 10, 2004 12:00 p.m. This is a meeting of the County of Roanoke, City of Roanoke, and the Western Virginia Water Authority (WVWA) for the purpose of reviewing the rate study. The meeting is being held at the Roanoke County Administration Center, 4th Floor Conference Room, 5204 Bernard Drive, Roanoke, Virginia. A. CALL TO ORDER AND OPENING REMARKS: Richard C. Flora, Chairman -Roanoke County Board of Supervisors Ralph K. Smith, Mayor -City of Roanoke Michael W. Altizer and M. Rupert Cutler -Western Virginia Water Authority B. INVOCATION: John M. Chambliss, Jr. Assistant County Administrator -Roanoke County C. PRESENTATION OF RATE STUDY WITH DISCUSSION AND FORWARDING OF RECOMMENDED RATES TO THE WVWA: Brent Reuss and Mike Mussman -Black & Veatch Bill Aden, Randall Hancock, Lori Ott, and Scott Kroll -Draper Aden Gary Robertson, Utility Director -County of Roanoke Mike McEvoy, Utility Director -City of Roanoke D. BOARD AND COUNCIL MEMBER COMMENTS AND QUESTIONS E. CLOSING REMARKS: Darlene Burcham and Elmer Hodge F. CITIZENS' COMMENTS AND COMMUNICATIONS G. ADJOURNMENT AGENDA County of Roanoke City of Roanoke Western Virginia Water Authority Meeting February 10, 2004 12:00 p.m. This is a meeting of the County of Roanoke, City of Roanoke, and the Western Virginia Water Authority (WVWA) for the purpose of reviewing the rate study. The meeting is being held at the Roanoke County Administration Center, 4th Floor Conference Room, 5204 Bernard Drive, Roanoke, Virginia. A. CALL TO ORDER AND OPENING REMARKS: Richard C. Flora, Chairman -Roanoke County Board of Supervisors Ralph K. Smith, Mayor -City of Roanoke Michael W. Altizer and M. Rupert Cutler -Western Virginia Water Authority B. INVOCATION: John M. Chambliss, Jr. Assistant County Administrator -Roanoke County C. PRESENTATION OF RATE STUDY WITH DISCUSSION AND FORWARDING OF RECOMMENDED RATES TO THE WVWA: Brent Reuss and Mike Mussman -Black & Veatch Bill Aden, Randall Hancock, Lori Ott, and Scott Kroll -Draper Aden Gary Robertson, Utility Director -County of Roanoke Mike McEvoy, Utility Director -City of Roanoke D. BOARD AND COUNCIL MEMBER COMMENTS AND QUESTIONS E. CLOSING REMARKS: Darlene Burcham and Elmer Hodge F. CITIZENS' COMMENTS AND COMMUNICATIONS G. ADJOURNMENT Joint meeting with Roanoke City and WVWA -February 10, 2004 Roanoke County BOS: Roll call @ 12:~ ~a Ye No Abs Mr. McNamara ^ ^ Mr. Church ^ ^ Mr. Wray ^ ^ Mr. Altizer ^ ^ Mr. Flora ^ ^ Staff present: Elmer Hodge Paul Mahoney Diane Childers Diane Hyatt Gary Robertson John Chambliss .-~un R • O~.D~nr~11 ~arlnic M~c~~ Tuc~a. ~,ll Roanoke City Council: Roll call @ 12: Yes No Abs Mr. Cutler ^ ^ Mr. Bestpitch [~ ^ ^ Mr. Dowe [~ ^ ^ Mr. Fitzpatrick ^ ^ Mr. Harris ~ ^ ^ Ms. Wyatt [~ ^ ^ Mr. Smith [~ ^ ^ .~. Staff present: Darlene Burcham 3"c~c #{~.~ ~ Mike McEvoy Bill Hackworth ~ Ca~r~ol Davit (~old~~A K~ ~ ~ WVWA: Roll call @ 12: Yes No Abs Mr. Altizer [~ ^ ^ Mr. Cutler ^ ^ Ms. Burcham [~ ^ ^ Mr. Hodge ^ ^ Mr. Lawson Q ^ ^ Mr. Logan ^ ^ [a' Mr. Minnix [,7~ ^ ^ Staff present: Jean M. Thurman, Acting Clerk Yes No Abs Mr. McNamara ^ ^ ^ Mr. Church ^ ^ ^ Mr. Wray ^ ^ ^ Mr. Altizer ^ ^ ^ Mr. Flora ^ ^ ^ Yes No Abs Mr. Altizer ^ ^ ^ Mr. Cutler ^ ^ ^ Ms. Burcham ^ ^ ^ Mr. Hodge ^ ^ ^ Mr. Lawson ^ ^ ^ Mr. Logan ^ ^ ^ Mr. Minnix ^ ^ ^ Yes No Abs Mr. Cutler ^ ^ ^ Mr. Bestpitch ^ ^ ^ Mr. Dowe ^ ^ ^ Mr. Fitzpatrick ^ ^ ^ Mr. Harris ^ ^ ^ Ms. Wyatt ^ ^ ^ Mr. Smith ^ ^ ^ AGENDA County of Roanoke City of Roanoke Western Virginia Water Authority Meeting February 10, 2004 12:00 p.m. This is a meeting of the County of Roanoke, City of Roanoke, and the Western Virginia Water Authority (WVWA) for the purpose of reviewing the rate study. The meeting is being held at the Roanoke County Administration Center, 4th Floor Conference Room, 5204 Bernard Drive, Roanoke, Virginia. A. CALL TO ORDER AND OPENING REMARKS: Richard C. Flora, Chairman -Roanoke County Board of Supervisors Ralph K. Smith, Mayor -City of Roanoke Michael W. Altizer and M. Rupert Cutler -Western Virginia Water Authority B. INVOCATION: John M. Chambliss, Jr. Assistant County Administrator -Roanoke County C. PRESENTATION OF RATE STUDY WITH DISCUSSION AND FORWARDING OF RECOMMENDED RATES TO THE WVWA: Brent Reuss and Mike Mussman -Black & Veatch Bill Aden, Randall Hancock, Lori Ott, and Scott Kroll -Draper Aden Gary Robertson, Utility Director -County of Roanoke Mike McEvoy, Utility Director -City of Roanoke D. BOARD AND COUNCIL MEMBER COMMENTS AND QUESTIONS E. CLOSING REMARKS: Darlene Burcham and Elmer Hodge F. CITIZENS' COMMENTS AND COMMUNICATIONS G. ADJOURNMENT 6SSfl A s+ F~~S ~. ~.: m 0 ~. d vo r n ~ ~~ m `' C~ 6 c~ -~ 0 V N 0 0 .Q ~~ ~, ' i g ~ ;,w 1 , ' ~.i i X77 ~ ~'' ti ~" ~ ~' i ~ ~3 ~. } ~ti~~ ~~ ~ {~ t, ~<<d t. ~., s`.. ~,i ~ a.,. , ~ ~ ~ ~ ~~ ~ r ~ q ~ ~ ~, 'dry"" ~ a ~ „ - ~ s ,{-y +~L ~~ r ~ ~~~~~~''t"~~ ~ f 8 ! #~LL~ I 0 as _. c~ c~ r_r C ~D N c~ c~ 0 ~~ rn" n 2 • • . • • C < v v o ~ ~ Z c~ ~ ~- _~' cn ~ ~ ~~ ~ ~~ ~ ~ _. `c ~ ~ ~ cn Q -~, o C7 ~ ~ ~ m v ~ ~ ~ ~ cu o ---~, ~ . n ~ ~ ~ ~ ~ ~ ~ - ° ~ ~ ~ ~ ~ o ~ G7 ~ - n ~ ~ ~ _ ~ ~ C o ~ ~ ~ ~ ~ ~ ~ ~ o ~ m ~. ~ ~ C ~ ~ < =+: ~ ~ ~ o' ~ D ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ `~ ~ .~ -~, ~ _ ~. ~ ° ' o ~ ~- o' :. p .~ ~SHF ;~ ~~}. _ r1,, ~~~~~ 'y m f~ P~~i~ ~.. { Z ,qM t 1' '`1t~ M. 1~ A ..~ 1~ lF • ... •~ z C7 ~ ~ ~ ~ o Z C7 ~ o ~ o c~ n ~ ~ ~ o m ~ ~ rn ~. cn ~- ~ ~ c~ ~ ~ m rn ~ ~ - C7 ~ ~ ~, < ~: ., ~ ~ ~ ~ ~ ~ D ?~ ~ ~ - ~ ~ D ~' ~ ~ ~~ D ~ ~ m ~ ~ ~ ~ ~ ~ ~ -a ~ o C < m ~ ~ ~ ~ ~ ~ ~ `~ ~ ~- ~ ~ c~ -+, o cn ~ ~ ~ o ~~ ~ ~ m ~ ~ ~ ~ o . ~' i o ~ o ~ ~ n ~ ~ ~ G~ ~ ~ v o ~ ~ ~ ~ - ~ o° ~ ~- ~ ~ ~ ~ ~ v v ~ ~ rn ~ y ~ ~ c~ ~ ~ ~ o + ~ ~ m ' ~ C7 C~ '~' o ~ : ~ ' ~ ~ `,~ ~ o ~ ~ -~ cn ~ o CD rn ~ ~ m _ . cn cn ~ cQ ~~ ~ ~ ,~Y ti~ ~,'~ ~ ,. ,, -~~ ~ } ~ ~' ~~, E Q; ~. D -~ 0 C7 ~- n C rn 6 ~• t~ r?~ n ~° n m° n ~~ m" n 2 ~ I r• O `~ n C ~; ~, ~ O Q ~ D ~ ~ r ~ ~ ~ ~ ~ ~ ~ ~ c~ ~ m n _r ~ ~~ ~ V) CD • / _ W ~. ^~ vT+ m V/\V N N ~ ~ ~ ~ ~ ~. ~ ~ ~ ~ m ~ ~ ~ CD Q ~~~~~~ ~ ~'f ~~~ 1 .(` "!l ~ r q _I k'1'1:~ ~I L~ :a .~ G ~ ' ~ ey ~~ 1 a~~~ ~~~~~4~i~Lt~~- I \ I O O ~~ • 1 , CD D N ~' ~_ o ~ ~. ~ ~ O ~ ~ • m ~ C ~ ~ `~ ~ m ~ Q ~ ~ ~ v ~ ~, ~ ~ ~ ~ ~' -~ TI ~ ~O ~ O CD ~ Q • ~~4 ~ ~~ ` ~ ~~ ,. ` ~ ; ~ •[ f ~ ~: r 1 ir ~ . ~ °~Y ~ -~ n jb. s ~ ~ ~ ~ { t ~~y r `!£' ~~ ~e ~`°~ ~ ~ ~~ ~. ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ rn ~~ ~ ~ ~ ~ o 0 0 ~ ~ ~ ~ ~ ~ n~ r ~ C7 ~ n CD o ~ ~ ~ ~ ~ ~ '~ - o ~ Q C7 ~. ~. r O ~ _ ~ ~ ~ C7 g ~ ~ ~ . ~ . C~ ~ m o ~ iv ~ `~ C7 ~ ~ ~ ~~ ~ ~ O ~ p ~ ~ ~ ~• ~ ~ ~ ~ ~ cn m ~ ~ ~ Lv ~G ~ "~ ~ C ~ ~ • ~ cD ~ ~ ~~ ~ ~ Q ~ ~ ~ ~ Q o. o ~ o ^ ~ "~ ~, ~ ~ ,~ -, O O ~ N , ~ ° O -P -P 07 N ~ ~ `~ O O O O O o ~ O O O O O ~ ~ c~ ~ ~ v , ~ • {-f} {-fig {~R ~ {t3 ~ • O O ~ Cfl ~ ~ Cfl CO N O O ~ O O O O O ~ ~ ao O O O ~ • a~ ~~ m " n ~ ~ ~., ,, . _ ~, ~ ,~ ~,,,~ ,a~q ".~' ~; F ~~~ ~ w _ ~, `` y~, ' i - - f'"~ ~IK. ~~I' ri ~~ 116'4~~a~. , ~ ~- ti'~~~:~ 6 a~ ~~ m" n ~ ~ ~ ~ ~~ ~~ ~~ ~~ o~ o ~. o~ n o ~ ~ ~ c~ ~. nc~c~~~n~~n~ C~~c~c ~o ~~~ ~ ~ ~ ~ ~ ~ N ~ ~ ~ ~ ~ ~ ~ _ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~~ ~ ~ ~ ~ ~ ~ N ~ N J J O O O ~-` 00 O 00 ~69 bS ~ b9 N N N vi 00 ~--- -p ~--~ w J J J ~ ~ ~ ~ N w N w `O N `O N c~ v, c~ c.~ ~ ~ ~ ~ N w N ~ ~ N w O W Vt C.ll 00 N w N a1 O\ N O~ `o c~ v, J {~ ~ bf3 f~ N w N w `O N \O N ~ ~ ~ ~ O y r O C!1 O 01 O J • h ~~ , ~~~ ~ ~y ., ((,, ,•,4 4 ~ T"L ~~ ~ ~- 1 WRl'T tz T' t 1 . ~£ "4h .'E~~ i ... ~a ~ tii~~ ~~ ~, ,..~~~ :J. n Ro ~~ < ,. m C'1 2 0 ~- ~. a 0 0 ~. a. c~ C~ O ~+ .- r' k /"1 l l ~ ~1 O ~ ~ ~ y ~ ~ `~ ~ ~ °° v, ?~ ~ .. v~ ~~ ~ 0 ' ' V1 I ~ ~ 0 ~ ~„ ~ `." ~ ~ N ~ i ~ ~ ~ ~ ~ ° ~ o v~ ~ ~ ° ~ b4 b4 ~ N ~ N O~ ~ N ~ `O -P ~ '~ J pp Clt N b9 b9 bf3 b9 ~ ~-+ N ~ ~ J ~ O ~ O -P ~ W 00 O W n b 9 ~ p ~ ~ N C~ O~ ~ N ~ ~ O ~ ~~ ~ ~~ m° C7 ~ ~ ~ ~ ~ b ~~ ~~ o~ o ~. o~ ~~ ~~ ~~ ~~ ~~ b~ ,.... n l 1 l 1 /'1 ~ l 1 /'1 1 r r O O ~ e~-i-~ e`_-f-~ O O C ~ ~ ~c ~c ~~ o ~ ~ ~ ~ y~ ~' ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ N O ~ 00 O~ Vl J O vi -P O~ -~ ~3 ~ ~~ N ~--~ N O~ J O~ N ~ J w ~ w ~ ~ ~ ~ N w N w `O N \p N v, v~ v, v, N w N ~ w N N O v~ O ~ {~ ~ f~ b9 N W N J vi N v~ ~ ~ v~ o w ~ ~ ~ ~ N w N w `O N `O N v~ v~ v~ v, 6 O y r r~ O O J O ~ • '~ ~~, . ~~ ; r ~~~-;• i p, $ f ~' a,. W n ~° ~i m °' n 6 ~"~ .../ 0 '-r ~_ a 0 0 .... C'~ p.. n O ~.. l 1 l l ~ l 1 l l ~ ~ ~ ~ v ~ ~ ~ ~ _ ~ ~ ~ F ~ ~v N o o ~ 0 0 0 0 o ~ o ~ y b9 {f? ~ N O N O\ -P N •P ~p -P `--r ~--~ J 0o c~ N b ~ ~ ~ N O W O~ -P ~ C!t J oo J ~ ~ -p v~ ~ b~9 `~ O O O ~ ~ G W ~ ~ ~1 Q1 J 01 O ~ „~r, y .1 ~`~ ~ ~~ ~~ ,~ ~~~ ~t ~ ~t t w ,~ ., ~, ~ ~. ~o a~ ~~ <. m c) ~~ ~~ ~, o~ o ~. o~ ~ ~ ~ ~ ~ ~ <~ ~. ~-. nnnn~nnc~c~~ r'r'o o ~Jr'r'o 0 C~~c~c ~o ~~~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ^ ~~ ~ ~ O ~ N Oo ~ W O~ ~ W W 01 W ~ ~ f~9 ~ N ~ N ~ 00 ~ w v, ~ ~ ~ ~ N w N w `O N ~ N N ~ N ~ ~ N i V ~ W f~9 ~ f~ ~ N w N O~ O~ N ~ J ~ ~ ~ ~ ~ ~ ~ ~ N w N w ~O N `O N ~ ~ t~ ~ ~ .~ .~7 a ,'`~ :1S'F 5 yti ~ . K ~. ~', 4 ` ~ i % t ~t '--Z 0 z H x r n x c~ O C!1 ~-+ 0 .p • ,i y ~~ ,~ '~5? 1,11 4~ •. `Y ~ 4~C a~ ti .~1. ~~.~ ~ ~, ~ ~~4s a. ~, ~,3'(~+y'''4. ~~- X ~^ ~yI{ ~4A n sp ,~ m 1 n W I•`y /~ f~'1- ~; ~: a 0 0 ~. c Q.. c~ C`l S2. l"7 O ~.. ~C ~ V 1 ~'{' v , / y ~ / im w V I I_ v V I ~ I_ • • M //~~/~~ W I l/V u O I v O I v N ~ o ~ o ~ O o ° o ° ~ ° ~ o o y ~ ~ ~ ~ ~ ~ ~ N O N 01 -P N ~ `p ~ ~--~ ~--• J 0o c.l~ N b9 {y9 b9 b9 ~ ~--~ ~ N O W 01 ~ ~--' Vl ~ J cJi 00 0o W O W O O ~ O O G v N ~ ~ N w ~ ~ ~ to 6 ~~ • • • ~ ~ r 0 ~ 0 O ~ ~ ~ ~ ~ ~. ~ o ~ n ~ v ~ ~ ~ ~ ~ ~ ~ ~ c~ ~ ~ ~ _ ~ cu ~ rn ~ -v ~ ~ ~ ~ ~ ~ -v ~ ~ °~ CCD n' `< cn C7 ~ ~ C7 ~ c ~ ~ ~ ~ ~ c~ -~ ~ ~ ~ - ~ ~, o ~ ~ ~ ~ 0 rn rn ~ ~ ~~ m " n = e v v .~ ~- 0 m C~ 0 ~, 0 o' n v ~' cQ G~ c~ m c~ 0 v v m c~ m ~' ~' D 0 ~' 2 • 0 D c~ rn ~~~. ~. ear ~~ r ' e ~. ~' ' . ~s + ~.. ~s+` ~~`~ ~ ~ • ~~ ~ ~ r~,~ ~ ~ tF. ~., ,. ~, y t ~ka~'d~. ~t't n ~- w. ~~ .. t ~~ w ~, m c'~ r 1 LJ Z /O ~T W 0 r c~ cQ CD ~' ~' • O ~ [/~.~) O' i1f~ ~ ~ G~ 0 D 0 vo ~' rn r1 LJ I O rn D c~ ~~,- <' c~ c~ w a~ 0 m v • Y ~T) / _ v m 0 m 0 m • . '.ex~StiY 14it1..., ~' O v / D ~' ~ ~ ~. -r! ~ ~ ~ o ~. ` ~ ~ ~ ~~ ~ ~ ~ - ~ _ `< y ~ ' _ ~ ~ m v ~ ~ ~ ~ ~ ~ C C '{ - ~ ~ C7 0 • ~ ~ 6SS9 ~> ~~^. u ~, a O G. a m i W r 3~ n R° ~ r m C"1 .t ~~ i~ ~1 v N ~~- ~ ~: N --r~e~~~ t ~~ f ~f~~~r. ~ ~ ~ w ,~ w ~,. ji gh x l~~t°~1 ~ > ~ ,, ~ ~ a ~„ ~ ~ ~ ~ s „:~ mac. i "a`.^ t ~ ! '.a fir, c.' }~r~ 3 ~ ~, 1 ~^, ~[. ~~riw~a~~ J` d~~~~~~V~~`!{4E!?ti a ~,~/~" ^~ i.i. • I ~^ !/'"~` !~!A V+ ~+ _.. ~D "~ /~`~ V/ /~ !V ~ 4~ r ~ ~ ~~ ~'~ N - pp ,. 3a' t 4~. ~ ~ ll~t .. ~ h ~:: re -'+-4 ~ ,.. - ~ _~ '. ri~ i...,Jr 4x~a. ~ 4 ~ r ,_ 1 ~ G ~ ~ ~ _ ?t Y~ _~ ~ '1'4 y~~ ~, ~~ • ® • • • ~~u~txi~ t C rn -v -n c~ rn ~ ~ ~ ~ v ~ ~ ~ o C7 ~ ~ ~ rn ~ ~ `~ ~' o ~ ~ ~ -~ ~ ~. ~ n ~ ~ ~ ~ . ~ ~ ~ o . o -v ~ ~ n ~ ~' ~ ~ .~ ~'' ~ ~ C ~ -~ o ~ ~ ~ ~ ~ _ ~ ~ n ~ o ~ ~ ~ • ~ ~ C o ~ ~ _ ' ,~ ~ v~' ~ ~ ~ ~ rn ~ o~ ~ ~ 0 ~ ~ ~ ~ ~ ~ rn ~ ~ ~ ~ ~ ~ _ ~~ W ~ ~' o ,~ ~, ~- o. m.. ~ ~, m n • ~~ - I r `:`'r'+ ~,~ ~ Il4 ~l ~ rev ,`. j ~~, L ~~ ~~5 '. ta; a. ~~~ ^t ~ r i G a ~' 4L' 4,~. ~- ~ ~ b ~t° .. ~ ,~ 'N y. le F .~a~ ~ ~. ~~ ~[ `~xiifuuc~ Z ('7 ~. ~. ~ ~ ov ~ ~ ~ ~ II ~ ~ ~ 9? ~ Z n O ~ ~ < Q -`' -~, ~ O C CD O ~- CD ~- ~ Sv CD ~ ~ O ~ Cn Q C ~ ~ O ~ ~ I ~ O ~ C7 O ~ ~ ~ ~ ~ o ~- ~ ~ C7 ~ p ~- ~ ~ `C ~ ~ ~ ~ ~ D ~ ~ ~ C ~ Cn ~ ~~ W ~ ~ v ~ `< CD ~ C7 .p ~ ~ ~; ~ ~ ~ CAD ~ ~ ~ ~ ~ CD ~ ~ CD - (n CD ~ ~ + CD ~ ~ < ~- ~ ~ o ,~ ~ `< Q. ~ ~ ~p ~p r-+- C~ o ~ ~ ~' ~ ~ ~ ~ ~ ~ n v, c~ ~~ • I'- •~ ., ~. m ~, m" n s ~ • ~ v o ~. ~ ~- ~ D ~ ~ o m ~ ~ ~ ov v~ - ~ ~ ~ D cn ~ ~ ~ pp Cn ~ c~' n ~ ~ o ~ C D ~ CD ~ ~' ~ ~ c~ ~ o ~ ~ ~ o ~' ~ ~ '-~ ~ v m ~ ° ~ - ~ cn ~ ~ ~ ~ ~ ~ ~ ~ o ~ ~ ~' ~ ~- ,-~ ~ ~- 0 0 o ~ ~ ~ ~ Q ~ ~ ~ ~ ~ m m ~, o ~ ~ ~ -~ o ~ ~ ~ ~ ~ ~ ~ v a ~ ~' ~ c~ '-'' c n ~ ~ ~ ~ c~ • e ~ ~ x ~ ~ . ~ ~ o . ~ ~ ~ ~ ~ ~ c~ ~ ~'. < ° ° ~ < ~ ~ . ~ D ~ ~ _ o ~? ~ ~ ~ ~ ~ o o ~ c~ ~ ~ ~ ~' ~ ~ ~ ~ ~ ~ O ~ ~ o ~ ~ ~ ~~ ~ c . ~. ~ ~ ~ ~ _ 0 *~ r ~ ~ g ! + . n ' i ~n ~i~}~ $A 7 , ~ .~ ~ ^'YS s ~ ,~' yy ~ [iV 1 + ~~ Y'` ~~ L rf,, ~ ` , ~ ~ • ~- ~ ~~ m" n 2 D i0 c~ 0 C CD C CD CD ~_ Q CD CD CAD C7 CAD I C 0 C7 -~ CAD (~ (D .-~- CD Q C cD CCD Cn m D m U) X~ -~ C7 O Cn CD ~~ CD O v 0 C CAD CD • / v CD C~ CD~ Cn O ~' c~ N ~_ ~_ CD 6 C~ -~ CD ~- C~ 0 N ov N Q. m C m m ~" r.+ w~ ~ '~~~ ~3 4 ~~ f x --~-~ 4 .. ~ KYt c : , ti .. ,} m ~. 'ti.' . *~ ~ r r' - ~ 7 ~ • 1 r'4' F~ ~ ~ ~.'i'ii ~'. ~"~ ; "g 4 Y ~ ~ 'tl, t rxa.. V m C~ 0 CAD rn ~7 t~ n O CD • • • ~'~~~ ~^ \T/ ~~ m '° n 6 '~ ~ ~~ m C'1 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ r o o o C7 rn o ~ -~ ~ ~ Q ~ ~ ~ ~ ~ ~ . ~ o ~ ~: O ~ ~ ~ ~ '~ ~ ~ C ~ O U J ~/ N _ ~ O G ~ ~ =~ ~ S ~ n ~ N ~ C n ~- c~n - ~ ~ ~~ v ~ Q. ~ ~ n ~ ~ p' ~~ ° ~ D ~ fA {-~ ~ ffl ~ ~ ~ ~ O O ~ N ~ `~ o ~ ~ O O O O O o ~ O O O O O ~ m ~ ~ m ~ ~64 {f? ffl -f~} ~ ~ ~ ~ ~ ~ 0 0 ~ ~ ~ Cfl Cfl N O O O O O O O O O O ~, ^'fl a .: f . Il1't ~~ Z~_ W .~ ~ ~~ n F~ ~. F~ ~'~ ~,~~,.,. h.~a .4 ~ x n CD o~ J ~--i- n O a~ ,~ m" n 2 V ~b ~~ ~~ o~ o ~. o~ UG n ~ ~ ~7 c~ ~c ~. C~ C~ C~ C~ ~ C~ C~ C~ C~ ~r'o o ~~~0 0 ~ ~ ~ ~ ~ ~ ~ C~D ~ ~ ~ CD ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~~ ~ ~ ~ ~ ~ ~ N ~ N J ~l O O O ~-- d0 O 00 f~4 ~ ~ ~ N N N v, 00 ~ -P ~ W J ~l J ~ ~ ~ f~ N w N w `O N `O N t~ ~ ~ ~ ~ ~ ~ ~ N w N `O ~ N w O W Vl t11 00 b9 ~ ~ ~4 N w N O~ ~ N O~ ~ `o c~, v~ J N W N w `O N `O N v~ v~ v~ v~ f~~:: 1 a. V1 R. . w ~ ~ ~ Y ~~~~ {~~. .. ~~, 1~ :''~ oC~`~'.MY~ "4't ~ . ~ ~#,~L. 'fr'" _ 1 t ~ ~ . e } e4~'~'lYy~ ". _, ~F py w ` { b~~~}1l t O y r O V1 O O~ O J ~L~i~~ ~. ~ ~~i ~~~~" d" Cf ,£ ~ ~r r~~ ~4, y _,. ,..,.,~ ~. ^J -~~n~n:.. ~~ d , h ~~ ~ 'try. ,~1 1~ A~ ~r'~,tailn ~~{3' ' ~~, . n Ro ~~ <.. m n x 0 ~- tr~ a 0 0 ~. c~ C'~ O ~G ~• ,~.: ~C ~ ~ ~ y y ~ ~ ~ ~ ~ ~ ~ ~ ~ .. .. I oo I ~ ~ ~ Iv N o I o ~ o ~ o ~ O O O 0 ° ~ ° ~ o o y G~ bg bf3 4 6 ~ N O N O~ ~ N •P ~O ~ ~ ~--+ J Oo V~ N ~3 b9 b9 69 ~ O -P 00 W Oo O W ~ M w ~ ~ O b 9 ~ ~ ~ ~ O\ N ~ O ~ ~ ~~ ~. a~ ~~ m 1 n 2 .-~ ~--. ~ ~ ~b ~~ ~~ o~ o ~. o~ ~ ~ <~ b~ ~. c~~~~~c~c~nc~~ o o ~ ~ ~ 0 0 C~~c~c too ~~~ ~ ~CDo~~~~Do~~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ,~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ f~4 ~ ~ N O ~-- 00 p~ c~ J O vi ~ O~ -P ~ ~ ~ f~4 N ~ N ~ J a1 N ~ J w ~ w ~ ~ ~ ~s N w N w `O N ~ N c1, c.~, c,~ v, N ~ N ~ W N N ~ O V1 O ~ ~ f~ ~ f~ N w N J v~ N v~ a1 ~ v~ O w ~ ~ ~ ~ N w N w `O N \O N v~ v~ v~ v~ O ~~ '~y r O O J ~-+ O 17 ... ~ ~~.stfa ,~ 3,. ~ ~ tfC _ '~ '~ ~, r ''-~. + r ~ b ~ . f'~~~ ~ ; r ~ ~' ,-.~~a' l _~k ~~-~ ~,~~, ~~ 6~ ~,s~ • • L "~ ~ ~t~ ~~JJ 1. {y, ~~ ~"L E rk~l i ~.1 ill Ip~t ~4~'rb •~` r,. z ~O~bliuv ~. ~., n fp n m' n "'1 0 c~ .~ a 0 0 ~. Q.. c~ C~ 0 ... r' ~C 0 ~ ~ ?--~ ~ 00 u ~ O0 ~, ~ ,b ' .. ~ ~ . ~ ~ ~ oo . ~ ~ ~ ~ ~ ~ o I ~ ~ o ~ O o ° ° o o ~ o ~ ~ ~ ~ ~ ~ ~ ~ C ,~ ,..~ ~--~ N N ~ ;P N 'P ~ ~ J ~ c!~ N b9 b9 ~ N ~ ~ ~ W O~ -P ~ tJ~ J ~ J ~ -P -p c.~ ~ O ~ O O ~ ~ J ~ O e it ~s zr Sk 4Y`fr.,-~~- `'` ~x u „y ~ ~,f 4 `t .J ~.. i( @ ` • Mi~~t'1~ R 'L^} ,(J [i^4 ' ?'7 ~ h ` A: B8 ~ ~ i F a~ ~~ < ,. m° n 2 /~ /^~,1 ~~ ~~ ~~ o~ o ~. o~ ~ ~ ~ ~ c~ ~. 6 c~c~c~n~nc~nn~ o o ~ ~ ~ 0 0 ~~~~ ~o ~~~c ~ ~CDo~~~`~o~~ N ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~~ ~ ~ b~3 ff3 b~3 {~ N O ~ Oo ~ W O~ ~ W W 01 W ~ ~ f~9 b9 N ~ N t~ Oo `p w 'v~ F--+ ~ 00 c.l~ ~ ~ ~ ~ N w N w ~ N `O N v~ v~ c~ c~, N w N ~ N N ~ c JI C lt -P W O y r '~ ~! O ~ f~9 ~ ~ ~ N w N o~ O~ N vi J ~-+ ~ ~ ~ ~ O ~ ~6~9 {~ ~ fJ~ N w N w ~"'C `O N ~ N ~ v~ v, v~ v~ ~ • ~ ~i _~~ ~~ ~ ~~~ ~' ~~ „~ ~ b,. ~~ ~ Nr'r ~~ ~ a ''~P ~. ~:~~°~_. ~~rd39A.v'il~ i n Q° n m` -Di n .F.-C.y~ F~ Q c'+ ~_ b7 ~. a 0 0 ~. c Q.. c~ a p.. O r+- r-r .... •-- c' 0 ~ ~ M l J M w ~ ~ ~ MM W v v ~ •• `~ \ • • r^ ~,, ~ ~" ~ N o ~ v° ~ C~ o o ° ° ~ ~ O (fit o V~ ~ o Q? ° ~ , ~ G'~ ~ ' ~. ;- J ~ ~ ~ ~ ~ o ,..~ ,_..~ f--~ N N 01 ;P N 'p i ~ p p c~, N b9 69 ~ N C ~ r-~ W O~ ~ ~..., Vl ~ ~ CJt 00 00 W O W O O O ~ W N ~ ~ ~ ~ ~~ ~ ~ r 0 ~ ~ ~ m ~ o ~ ~ ~ ~ ~. ~ n N• ~ ~ CD iv ~. ~ ~' n ~ m -ri ~ ~ y ~ ~ ~ ~ c~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~. ~ can `~<- ~ ~ ~ ~ ~ -n m ~~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~' rn m c~ ~ ~ ~ ~ ~ _ Q ~ rn ~ c~ ~ ~+ O ~ ~ ~ ~ ~ CD can U' ~. ('UD O n ~ ~ ~ ~ ~• ~ ~ ~ CD m ~~ ~, m° n ~ x W N ~ •- •~T • {mil ~.; ,~ ~~~~~~ ~. .,.~1 p.. ~} y L i; `1'l ".. '~ G ~ Y ~ 4 ('~ _ ` . • l l ~ ~ 6-- ~Y~ ~ ~: ~'~. ~"n''~r=~~,~~„ 0 -~ D v -° ~. ~ ~ rn ~ • ~. _,. ~ ~ 1A~' ' ;w~'1. "tom.' ~ '~ ~. .. ~~ ~`~ ~ b~ ~ ~4 _ , _ •~ ~. `yW J:. ~, m" C7 r 1 L J Z O ~T W Q C~ CAD O S.U r c~ c~ CD ~~ n ~~ • O ~~ C O ~ ~ ~ Q CD O c~ ~- 0 ~~ CD 6 t / - N~ CD ,-+ CAD ~- <' rn c~ w O CD • V I CD N N O m 0 Q. m O ~ ~ Q ~ ~ CD ~ O ~- ~ '' ` C7 ~ ' _ • ~ . ~ ~ CD ~ ~ y ~ ~ ~ ~ v ~ ~' • ~ ~ ~ C C _ ~ ~ ~ (~ O • ~ ~ 6SS4 >~ ,,.. `"~' ~: ~~ .. Y, , C fC a ~i. 6 m 7 W r 3~ n ~ ,~ m C'i • ^ O V ^ 0 0 E~ r c N ~{ y4 ~ x ; T` ~ `~ ' ~~' r { ~ n' ~ G s i ~,' r ,~„ '~ y x F( ~i~l t ~ ~ ~ i'F1 ~ : n '~~ 1? '''. '_ I '- J~ ' ~ t E _ 1~+ 0 ~ ~ c~ '-}- tv ~_ C !~] O 0 ~„ m` C7 x i • • • ~ C < ~ ~ o ~ ~ -~ ~ ~ rn ~ - ~ ~ ~ ~, o ~ ~ n ~ ~ ~ ~ - - ° ~ ~ ~ ~ ~ ~ o -v G7 ~' ~ ~' ~ ~ ~ m ' ~ C o ~ ~ CD ~ ~ n C7 ~' ~ ~ ~ ~ ~, ~ c~ C o ~ <_ . ~ ~ ~~ n CD ~ ~ ~ p' ~ ~ ~ ~ ~ ~ ~+ Cn ~ _~ ~ ~ ~ ~ ~ ~ ..~, ~ . ~ _ ~ ~ ~ O ~ ~- _ O . ~ ~ ,, 1 ~ 3' ~~ u;~ '~,* '~ ~ ~~ i trC'Ir ter.+~ ~. ~ ~>; '~ b ~~ "` ~~~ 1 `k~. ttl't`L.7kl ill • ., 6 m ~, m '" C'1 x C~ ~~ 0 c~ v m v n 0 c~ • ~ ~ ~ X ~ O Q ~ ~ ~ D ~ ~ o ~ ~ ~ ~ ~ ~ ~ m ~ D ~ ~ ~ ~ ~ ~ ~ v o - m < ~ ~ C y ~ m C7 ~ ~ ~ ~. - D ~ : ~ C7 ~ - r.,, o < o ,~. cn ~ o ~ ~ o ~ ~ ~ ~ c ~ ~ TI ~ ~ ~ ~ ~ ~ cn ~, Q. ~, cD ~, ~ ~ o ° o ~ ~ ~ ~ ~ ~ o ~ ~ ~ _ ~ m m ~- m o ~ ~ ° ~~ ~ o ~ ~ c~ ~ ~ ~ ~ ~ ~' ~ ~ ~ ~ ' ~ ~ ° ~ ~ ~ ~ , , c~ ~ ~~ rt 'v' ~ .~ ~„ .. ~~n ,~ yi ~, t .: ~. t~.d ;~ ~ ;~ti~~r • ~ ~_ ~ ~ C ` J (~ l J ~ ~ ~7 CD ~ O ~~-~ ~ ~ O C)~ ~ O Q. ~ ~ O CD ~ ~ ~ CD ~ ~ ~ ~ ~ ~ ~ ~. (D r1"I CD (n r-~- ~ ~ N CD '-~ ~ ~ ~ ~ Q ~ ~ ~ CD OC ~p O ~ ~ ~ ~ ~ ~ D Sy ~ ~p CD ~ ~ ~ ~ ~ O t!~ ~ ~ p ~ C CD ~ ~ ~ Q. ~ ~ • ~ C7 ~ ~ ~ ~ ~ m ~ cn ~ ~ ~ ~ ~ ~ ~ ~ ~' ~ c~ ~ ~ ~ ~ ~ ~ ~ G~ m Q ~ ~- ~ ~: m ~ ~ ~, m` _ e q. O O /~'f~ m ~ ~ f ` ' • V ~ a~ ~ m D ~ ~ o ~ ~ ~ ~ ~. ~ ~ ~ ~ ~ ~ ~ o ~ D m ~ r- ~ ~ C ~ ~ ~' Q ~ ~ ~ ~_ ~ ~ m ~ c~ ~ ~. C7 ~ ° ~ C7 ~' ~ ~ ~ ~ ~ ~ ~ ~ ~ m C) m ~ ~. r ~ c~ ~ ~ ~ ~ ~ -n . ~ ~ o ~ ~ ~ ~ ~ ~. W ~, m" n ~ ~,~~;,~~ ,~. ti„ ~ a,: -t, ~ ~ Y ' ~ n .t.~ ~, ~. ',, ~ .; .d;{.itidEl~{ ~~ C /~ • 1 0 °p. vo c~ v v m ~°< c~ • 1 W n R° n m" C7 x S? Y `fit ~l y, ,ya~ I f ~~J~ .: ` `'~ C ~r ~ ". '~ ~"`•, --i-~ Liz 4 ti ~ ~ ~ 4`.~... t1. t~ ~~ f t ~ C~~~r~.. ~ µ ~. s ~?~44t k '~. ~ ~ L. ~+~ '~ _~~ lp < <l ~~~'i(~l li ~N3 ~ ~~ m" -Di n ~1 ~^,~ ~. ~, 0 00 o ~. o~ ~~ ~~ ~~ ~~ ~~ b~ ~. ~-. \ ` \ ` \ ` ~ ~ \ < \ ` \ ` \ r-I- ~-~- ~ ~ M \ - ~ ~ O O C ~ ~ ~ ~ O ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ^ ~ ~ ~ ~ ~ ~ ~ N ~ N J J O O O ~ 00 O 00 ~ ~ ~ f~ N N N vi W J ~l J b4 b~9 {~9 ~3 N w N w `O N ~ N v~ v~ v~ v, ~ ~ ~ ~ N w N `O ~ N w O W Vt V~ d0 ~9 ~ ~ f~ N w N O~ ~ N O~ ~--~ ~ ~ ~ J ~ f~4 ~ ~ N w N w \O N `O N ~ ~ ~ ~ O y r n O U1 O O J ~~ ~~ 5 ` ~,~~ ~ `~' ~~ ~'~"~' ni~.~ ti ~{ ~~ ~ ~~~~~µ~ ,~f _ --.,t _ ~ P~ : K3~ :t~~ w~~°~., l 22{y~'Qi` ' '. ~I ~y- `A~' F~_ ~~' 45~ ,iy~~~f71~It! n Q° n G ., m n ^. w 0 ~- a 0 0 ~' c Q.. c~ n ~-. n O ~. ~.: ~C l 1 \ 1 ~ \ 1 \ 1 ~ ~ ~ y y ~ ~ ~ ~ ~ ~ ~ ~ .. ~ I ~ ~ ~" ~' o ~ o ~ N ~ O v, o v~ ° o ° o ° ~ o ~ o -. o y ~ ~ ~ G~ ~ ~ ~ ~ ~ ~--~ ~ N O N 01 ~ N ~ `O -P ~--~ ~--~ J 0o t!~ N b ~ b4 ~ N O ~ ~1 t~ O C11 ~ O -P Oo W 00 O W ~ ~ o ~ G~ ~ ~ O~ ~ N D1 O ~ ~ 6 it ~e ~. ~ ~~ m n ~~ ~~ ~b ~~ ~~ o~ o ~. o~ d4 n ~ ~ ~ ~ c~ c~ b~ ~. C~ C~ ~ C~ ~ C~ C~ C~ C~ r•r•o o ~~•~•0 0 C~~c~c ~o ~~~ ~ ~ ~ ~ ~ ~ ~, ~ N ~ ~ ~p CD `~ ~ CD ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ N O ~ 00 O~ v~ J O c.~ ~ ~ -~ {~ f~9 b9 b~ N ~ N ~ J O~ N ~ J w .p w ~ ~ ~ ~ N w N w ~ N `O N v, c~ v, v, N w N ~ w N N O Vi O ~ ~ ~ ~ ~ N w N J v~ N v~ ~ ~ v~ O w ~ ~ ~ ~ N w N w \O N `O N v~ v~ v~ v, O y r O J ~-+ O --iti ~. ~! : i(Y'~r tip :~ i~:' ti ~ t i ~'~ • • ~qp w/ ~~~ ~~ ~ ~~ ~ Y •~~~ ~~~4 ~' ~ . {p+' t,. p ~~~x _ _ ~~,~ ,~ "t'E f ~ • t '~ ~'.~' ~. y~ ~. 1~'~ ,: ~ ~ l' N ~ ^~ 1 i }})) y` J A1.. 4„ /R'~ l~~K "`~. '~andY ~ D n Q° n <,. rn n _, 0 c~ a. 0 0 ~. Q.. c~ C~ n 0 ~-.. ~C 'r~C \ 1 \ 1 ~ \ 1 \ I ~ ~ ~ ~ y y ~ ~' ~ t~J ~ ~ ~ t~ ° ° ° v~ ~ O v~ '~ ~ .. o I oo ~ IV I N o o ~ o ~ o ~ 0 0 ° o ° ~ ° ~ o o y ~ ~ G~ b9 fy4 ~ N O N ~ -P N ~ ~ :p J 00 Vt N 9 ~ ~ ~ N O W ~ ~ ~ tlt J 00 ~l ~ ~ .p v~ ~ ~ Z O O O ° `~' T ~ w Q, I I ~l O~ O ~ it a~ ,~ <. m n Z ~ ~ ~ ~ ~~ b~ ~~ ~~ o~ o ~. o~ ~ ~ ~ ~ ~ ~ c~ b~ ,... nnc~n~n~nn~ ~: ~ o o ~ ~ ~: 0 0 C~~c~c ~o ~~~ ~ .. ~ ~ ~ ~ ^ ~ ~ ~-. ~ ~ ~ ~ ~ ~ ~ ~ ~~ ~ ~ ~ ~ ~ ~ N O ~ Oo O\ W O~ -P w w o~ w ~ ~ ~ ~ N ~ N Vi oo `o w v, ~--~ V~ 00 c.li ~ ~ ~ ~ N W N W ~ N `O N v~ v~ v~ v~ N W N ~ N N ~ v i V i ~ w ~ ~ ~ ~ N w N O~ O~ N v~ J ~ ~ ~ ~ ~ ~ ~ ~ N W N w \O N `O N V1 Vi Ch Vt 6 O y r C~ O c~ ~- O .I~ I~ t ~ r K "~ ~ r '~.. r +a~r#t-~ ~,~ ~,~ ~ ~~,+,3 ~, r ~t i.~ ' r s ~ ,"- F a,,~. r~ . b -'~~~ ~~1 d~~~"~ ~~ ~ r `p ~.~s=~ ~~ e ° iCT't ,~- ~n~ ti ~~ .y, 7 ~ TJ ~ ~.' j 5 'T;ty,~, ~; 4 Y'~ n ~ ~~ m "' 1 n 6 = ^~1 ?++ ~/ O fH' F~ `F~-~ c~ u. 0 0 ~. c Q.. c~ n p.. n O ~.. ~C X ~ ~ ~ ~ , r ^ lT J w VI I _ w V I ~ I_ ~ ~ ~ ~ nn I MM W V 1 u 1~ v v ~ ~ N o o ~ O v, o v~ ° o o cta o cry o v~ o ~, o y ~s ~ ~ ~ ~ ~ ~ N O N O\ ~ N ~ \p ~ ~--+ ~--~ J 0o c!i N b9 {~9 b9 b9 ~ ~ ~ N O W O~ -P ~--~ V1 ~ ~l v~ o0 0o W O W n b9 `Z O O O O ~ 'v, N w ~ CrJ ~--~ tJl CJl ~ ~~ • • s ~ ~ 0 r ~ o ~ ~ ~ ~ ~ ~ ~~ ~ U) m `~ ~ ~ ~ N~ ~ ~ ~ ~ ~ Q ~ ~- ~ CD ~ , ~ O ~ = - ~. ~ ~ ~ ~ ~ ~ CD ~ D ~ ~ ~ ~ O ~ Cn cn `~. C7 ~ ~ n . c ~ ~ ~ ~ ~ ~ c~ ~ -~ o' ca ~- ~ ' ~' o ~ ~ ~ ~ 0 v m m ~ ~ ~, m' -Di n ~ ~ rn ~ o ~ ~ CD v ~ C7 ~ CD ~ ~ ~ . . ~ ~ ~ ~ O ~ ~ , Q -+, ~ O ~ O ~- ~ ~ ~' o' ~ ~ ~ ~ ~ C7 ~ ~ ~. ~ ~ v c~ m v m ~ ~ ~• ~ c~ ~ ~~ ~ ~ tl ~ ~ ~~~ Y` ~i ~ R~ .t ti~ ~ Ic ~q+ r ~ ~ w ~,«-~ k- 5 ~ ~~ ~~~ a V A~ s~ Lf~~.i e~~ ~ ~ ~- o ~~ D ~ ~ O O ~ ~G ~ ~ ~ • ~ ~ ~• c~ ~ rn v ~ _ ~ ~ ~ • ~. ~, m" n I ' Z O l~Tj J V^_ i c~ 0 r 0 c~ c~ ~' n ~~ • (^)~ O ~• O• \Y V I G~ rn 0 ~- 0 ~~ CD r 1 L J I m rn ~- <' c~ c~ -v c~ I W O CD • m m 0 rn 0 -~ CD • Y O ~' v' v C 0 r 1 ~J D ~' D C n l l~~ • ~~~~~~1~~~ ,.,~,~ _ `,,~,, b -ems r ~14~ :. :Y~~~4~ ~~ ~. j~~ fY~ .~4 +ah,, t4~~~', 114A w • (~\J it CY/A-j Y - m ~- • • i Team Activity and Status Report February 10, 2004 WESTERN VIRGINIA WATER AUTHORITY WESTERN VIRGINIA WA1ER AviNORm ~~ ,` Team Activity/Status February 10, 2004 There are twenty-two employee teams responsible for planning and implementing the transition of City and County utility services to the Western Virginia Water Authority. The teams are evaluating current City/County methods and practices and will recommend to the Steering Team what they feel are the best practices for the Authority. They are making excellent progress. Team members have taken ownership of the project and are working closely together to identify and deal with the issues and activities required for a successful start-upon July 1, 2004. Organizational Structure In April 2003, the Human Resources team was given the responsibility for developing a pay structure for the Authority. As a first step, all City and County Utility employees were asked to complete a job task questionnaire. Next, members of the two Human Resource organizations observed City and County water and sewer crews at work, and conducted job reviews using current job descriptions, desk audits and questionnaires. The team then evaluated all positions using the City's existing Point Factor System. Once the positions were evaluated, the resulting information, along with City and County incumbent salary data, were used to establish the new pay plan. That plan and an organization structure for the Authority were presented to the Steering Team on January 28, 2004. The Organization Structure team, working with our consultants, will recommend a rate and connection fee structure. An Authority budget for Fiscal-Year 2004/05 is scheduled for completion by May 1. Legal The legal team is responsible for preparing Articles of Incorporation, Authority by- ' laws and an agreement document between the City and County. The Articles of Incorporation have been completed and adopted. Necessary contract amendments, ordinance and code changes, will be completed in a time frame ' necessary to support a July 1 startup. ' Human Resources The focus of this team has been in the areas: of job descriptions and pay scales; ' retirement plans, leave plans, insurance and other benefits. The following recommendations were made to the Steering Team on December 17: ' 1 Health Insurance • Palmer & Cay Consultants have recommended a separate plan for the Authority • An RFP is required • Responses from the RFP are due by March -April 2004 Dental Insurance • Same plan now for the County and City under Consortium • Water Authority to have its own plan under Consortium • No planned changes to current plan design • Premiums to be reviewed • Same timeline as health insurance Basic Life & Optional Life Insurance • Now have VRS sponsored programs for both City & County • Will be continued as is Deferred Compensation • The City's carrier, ICMA, will be retained for administration of the plan • The majority of participants are City employees • Maintain only one 457 plan • Maintain City's current $25 match Flex Spending Accounts -Medical & Dependent Care • Same plan for City & County • Utilize the County's administrator, Benefit One, because the County will process payroll for the Authority Long Term Disability • Continue the City LTD plan for Water Authority employees • Premium structure to be reviewed Optional Insurance Plans (AFLAC, RL Woods & Colonial • Employees with current deductions to have those deductions transitioned to Water Authority • Future decision to continue to be made by Water Authority personnel Retirement • Current City employees to remain on City plan • County and new Water Authority employees to be covered under VRS Employee Health Clinic • Recommend that the Clinic be maintained for employment physicals, drug screening, employee health purposes • City must determine cost Savings Bonds • Will continue benefit • Employee contribution must be in $25 increments to justify administration costs Employee Training and Development Program • Water Authority may access City and County programs for a fee • Fee to be determined Employee Assistance Program • Carillon EAP is currently the provider for both City and County 2 • Benefit to be continued on a per employee cost Virginia College Savings Plan • Will not transition due to lack of participation Tuition Assistance Program • This program will be reviewed and a recommendation made by the Administrative Procedures Team Mildly III Children -Greenvale Nursery • Water Authority management to determine if to be continued This team presented its recommendation for an Authority leave plan to the Steering Team on February 4. Based on discussion at that meeting, the team will gather and deliver additional information on employee benefits to the Steering Team at a future meeting. Next, the team will turn its attention to personnel operating procedures including such things as hiring, training, employee evaluation, and other policies and practices. This will all be incorporated into an employee handbook, which should be completed and ready for recommendation by May 1, 2004. Financial/Accounting This team has recommended that the Authority use the following computer systems: • County's Tier Technology System for financials • County's system for Purchasing and Payables • County's Lawson System for Payroll and Human Resources • City's HTE Customer Information and Billing System • MVRS/ITRON meter-reading system. Necessary program and procedure modifications will be completed in time for a ' July 1, startup. This team is working in conjunction with the Billing Team on Cash Receipting routines. Development Procedures The efforts of this team have been focused on the plan review process and construction standards. Several points of agreement in the plan review area have been reached and are being formalized for recommendation to the Steering Team in late February. The goal is to have one set of standards for all Authority ' construction. The team has used the current County construction standards manual as a starting point for developing those for the Authority. The next step for the team will be a review of current mapping/GIS processes. Recommendations ' for construction standards and mapping/GIS processes will be ready by mid- March. i~ Bl~ling 1 This team reviewed all areas of current City and County billing policies and practices and presented the following recommendations to the Steering Team on January 14. Office Hours -Recommend office hours such as 8-6 or 7:30 - 5:30 for increased customer service and to coordinate with service termination and restoration scheduling. This recommendation is contingent upon a centralized location for the customer service/billing operation and could be implemented at a later date. Monthly Billing -Bill monthly on all accounts for City and County. Lock Box -Cash Receipting - Use a third-party lock box service for payment processing (i.e. banking service). Install cash registers in the utility billing area for walk-up customers and for processing payments not handled by the lock box service. On Line Payment -Continue to accept payments from Check Free and other on- line payment sources. - Automatic Bank Drafts -Continue to provide this service. Telephone Payments -Develop this option to allow payment directly via checking cards or credit cards. Consider this at a later date, but continue existing services at this time. Third Party Payment Collection -Two banks currently accept water utility payments for their customers. Recommend continuing this service with these banks and in the long-term explore other such options. Budget Billing -Offer the budget-billing feature available with the HTE software. Expand the budget-billing option to include mail-in payments. Leak Adjustment Policy - 1) No adjustments for indoor plumbing leaks where water enters into the sanitary sewer system 2) Recommend adjustment for underground leaks where water did not enter the sewer system; sewer charges to be adjusted to 100% of average usage and water charges adjusted to 50% of average usage 3) Recommend a 20% goodwill adjustment for unexplained high usage. Swimming Pool Credits - Offer a sewer charge credit for a once a year fill-up if pool is over 10,000 gallons. Pool must be a permanent structure and must not drain into the sewer. This does not apply to accounts that have wells or pools filled by private companies. Provided only for those accounts that do not have a separate sewer subtraction meter. Recommend a flat credit of $25.00. Contracts for Opening an Account - Recommend a new account service fee of $20.00. Recommend that no written contracts be used for establishing an account. Recommend requiring deposits for accounts with a bad credit history with either City or County. Deposits -Deposits are necessary to protect paying customers from losses incurred from those who do not pay their bills. Recommend deposits be credited to accounts with two years of good payment history. Recommend a flat rate deposit based on the average of three months of billing and for those accounts 4 that 1) have filed bankruptcy 2) have a returned check, and 3) have had a second service termination Bad Check Policy -Recommend $25.00 as allowed by Code of Virginia. After 3 returned checks, account status is restricted to "cash only" and after 12 months of good payment history, payment restrictions may be lifted. Deposits may be required for issuance of bad checks and Automatic Bank Draft rejects are treated as a bad check. Late Payment Penalty -Late payment penalty applied to unpaid current charges at each billing process (existing County procedure). Recommend 10% of the unpaid charge with a $1.50 minimum. Penalty Exemption Policy - Establish a policy to provide for penalty waiver for a good and just cause, e.g. disputed bills, crossed payments, good will. Payment Extensions -Allow two payment extensions per 12-month period. Payment extensions must bring the account to current status within 30 days past the due date with an exception for unusual circumstances. Non-Payment Disconnections -Accounts will be disconnected for past due balances 90 days or older that are based on an actual meter reading. The policy will be adjusted when Automatic Meter Reading (radio read) is implemented. Disconnection/Reconnection Fees -Recommend a $35.00 fee for non- payment. This fee covers the cost for the Authority to provide a-notice of late payment, a trip to disconnect service, and a trip to re-connect service and if applicable, a trip to remove the meter. Recommend no re-connections between 11 p.m. and 7 a.m. Aging of Accounts -Accounts to convert to collection status after 6-8 weeks. Accounts will be written-off after the statute of limitations of 3 years. Past due processing will be handled as per the County's current processes with monthly billing. Collection Actions on Unpaid Accounts -Use the following tools: 1) Set-Off Debt Collections, 2) Liens against assets, wages, bank accounts, 3) Liens against Real Property, 4) Reporting of unpaid accounts to the Credit Bureau via an electronic interface, and 5) Access of third party collection search databases to locate debtors. Meter Reading Routes -Revise County meter reading routes to fit within the HTE system and to make best use of manpower related to geographical areas to be read. Some City routes will also need to be revised. Initially stay with existing routes until County is fully converted onto the HTE system. Meter Readings -Automated Meter Reading (radio read -AMR) for all meters. Residential meters to be read quarterly and commercial/industrial meters to be read monthly until such time as AMR is installed on all meters for monthly reading. Install AMR on all City commercial/industrial accounts initially and on a pilot residential route. Metering Rental Property -Recommend the Authority establish a policy that a meter/account must be in the name of the landlord for each rental property that has multiple tenants and only one meter. If a property has a meter for each tenant, then the water account may be established in the name of the tenant. Flat Rate Sewer Accounts -Continue to bill flat rate sewer (non-metered) accounts based on established policy. Accounts to be grandfathered until property is sold. Recommend that future sewer only services be required to install 5 ~i t a me er on the water well on the property to provide meter readin s for accurate 9 sewer billings. ' Sewer Subtraction Meters -All meters to be placed in the ground for reading by the Authority meter readers. Existing meters will be grand fathered for cone-year period of time. After that time, the meter must be moved and installed per ifi d spec e requirements in order for the property owner to receive a credit. When a customer's existing meter fails, the new meter must be installed per WVWA policy. Meter Tampering -Recommend policies to include criminal penalties as well as fines/fees for meter tampering, illegal connections, and unauthorized use of water meters as set forth in Sections 18.2-162-163 of the Code of Virginia. ' Main Line Extension Refunds -Recommend elimination of the City's program whereby refunds are given for main line extensions over a 5-6 year period. Fire Hydrant Metering - Recommend that consistent, joint policies be established by utility operations staff for m t i d billi e er ng an ng hydrant water usage. Recommend the Meter Team evaluate a $50 non-refundable hydrant fee, hydrant water rates, and permit process similar to the county's current process. ' Water Rate Relief -Good Neighbor Fund - In theory, the team recommends this type of program. However with the critical work agenda on the computer ._ systems, we recommend - de-aying. this _program until. a later date. Recommend - ' discontinuing the County s program whereby water rate relief is offered to thos e who qualify for the Real Estate Tax Relief for the Elderly Program. Water Conservation Incentives - Many utilities provide incentives for homeowners in the form of credits or rebates for installation of low-flow toilets or other appliances. In addition, such an incentive program might include water friendly landscaping rebates. Recommend considering this program at a later date due to the extensive computer work ongoing for authority establishment. Outsourcing Printing and Mailing Services -Explore outsourcing of printing and mailing services through third party provider after all computer functions are well established. Continue to outsource to the current mail service provider. History Archive -Recommend storing as much on-line data and account history as memory allocation allows for a minimum of 5 years into the authority. After that point, histo archivin will ry g be evaluated. Consumer Utility Tax -The rate of this tax is determined by each locality. The ' tax will be collected by the authority and remitted to the County and City as per each locality's rate and requirements. ^ Meter Operations This team is responsible for recommending standard policies and practices relating to meter reading, meter service calls, meter repair, meter types and inventory. As an initial step to this process the team is conducting an inventory of City and County meters including size, manufacturer, status (residential, ' commercial or fire), and Automated Meter Reading capability. The team will also recommend an ID or numbering system for meters and a procedure for maintaining it. A sub-team is determining where, when and how to conduct job shadowing and cross training. The Meter Team is scheduled to make its recommendations in March. ' 6 I Risk Management This team has identified City and County inventories of property and contents i including, computers, inland marine, vehicles, etc. Areas of discussion and focus have included insurance deductibles, flood insurance and worker's compensation. The insurance and workers' compensation sub-team will present its recommendations to the Steering Team on February 11. The presentation will include recommendations for policy on workers compensation, timing for transfer to the Authority of employees out on workers' compensation as of July 1, the method for providing insurance coverage, and timing of the transfer of ~ administration of both programs to the Authority. Technology Transfer The Team is performing analysis and evaluating alternatives in the areas of computer networking, and communications systems including telephone, email and radio. The team will identify the software and hardware necessary for the Authority and make recommendations regarding hardware/software maintenance. The team will also be responsible for the implementation of an Authority web site ._ once it has been designed. They are working with other teams on an on-going basis to be sure that all technology related issues are identified and addressed. As of this date, the team has recommended use of the following systems: • City's Lotus Notes system for email. • Continue to the use City/County 800mhz radio system. • KNEXA Citizen Response System for customer contact. Fleet Programs This team has the responsibility for developing a fleet management policy for the ' Authority. As an initial step, the team developed an inventory of vehicles and equipment. Each vehicle has been given a replacement code based on predicted life cycle, current mileage/hours, and maintenance history. Immediate needs for vehicles and equipment are being identified. A Fleet Management Policy for the Authority is being prepared and a recommended approach for meeting vehicle fueling and service needs will be made in March 2004. Treatment Plant O erations The focus of this team has been on staffing, job descriptions, career paths, and uniforms. As a part of this process, a detailed review and comparison of job ' descriptions from the City and County was conducted in conjunction with Human Resources personnel. The team is also reviewing standard operating procedures, hours of operation, sampling procedures, and personnel training. 1 A detailed recommendation for a uniform policy for the Authority has been developed and is ready for presentation to the Steering Team. Water Pump & Storage Tank Operations A complete list of all interconnections, system drawings, site plans and storage tank agreements has been prepared. Information on tank conditions and painting schedules has been compiled. Agreement on policies and procedures is complete and ready for recommendations. The team will also evaluate potential efficiency gains through additional City/County interconnections and make recommendations. Miscellaneous Sewer Operations This team is reviewing the areas of sewage metering, industrial pretreatment; lift station operations, inflow/infiltration and Sanitary Sewer Evaluation and Rehabilitation (SSER); and maintenance. After current policies and practices in these areas have been thoroughly evaluated, the team will present its recommendations for the Authority in February and March. _ Water Distribution Operations This team is conducting a very detailed evaluation of current baseline processes and resources for maintenance and new construction activities as they apply to the water distribution network. Similarities, differences, and opportunities for improvement are being identified. During the process, potential issues are also being identified and resolved. The team will be ready to present recommendations in late March. Sewage Collection Operations The process being used by this team is very similar to that of the Water Distribution Team. Analysis has been broken between maintenance and new construction. Major and minor equipment lists have been prepared along with detailed task lists for the various processes that are now conducted by the sewage collection crews. Current crew sizes and makeup for the City and the County have been documented. Other areas being reviewed are regulations, training, safety, administration, record keeping and data collection. Recommendations will be ready in March. 8 After Hours Service/Line Locations/Call Center I' This team was given the responsibility for developing policies, practices and procedures in the following areas: after hours or standby scheduling, line location services, and call center operations. The after-hours sub-team has completed its work and the following recommendation for after-hours s rvi e ce policy has been 11 presented. Roanoke County's Current Standby Policy: • 8-hour days • Rotate every 5 weeks • $125/week compensation for standby • All hours worked are regular hours until 40 hours are met. City of Roanoke Current Standby Policy: • 8-hour days • Rotate every 7 weeks • 16-hours comp time for standby • Regular hours until 40 hours are met. Issues Considered in Recommending a Change: • Long working hours • Safety issues • Standardization in compensation • Consistent work schedules • Preventive maintenance being neglected under present plan Recommendation - Implement an Evening Shift • Reduction in standby time each crew pulls. • Easier recuperation. • Better customer service. • Duties o Routine maintenance (flushing, exercising valves, checking hydrants, etc. o Emergency calls. Survey: What would you prefer?) ' 4 ten-hour days or 5 8-hour days? • Or, two consecutive weeks of standby every 12-weeks, or one week every 6-weeks? ' Result: • Ten-hour days • Six-week rotation ' Recommendation: • Daylight shift 6 - 6:00 AM to 4:30 PM. • Evening shift - 4:30 PM to 12:00 AM. • Standby duty changes at the end of the Friday evening shift (12:00 midnight) ' Twelve shifts. • One week on -Five weeks off. 9 • Two evening shifts. Compensation for standby: 16 hours -combination of comp time and pay. Team members are now reviewing current line location processes. A comparison and evaluation of those processes will continue until a preferred method had been identified. A recommendation will be made by May 1, 2004. This team will also evaluate alternatives for handling incoming calls to the Authority and make a recommendation. Consultant Work The team of Black & Veatch and Draper Aden was hired to perform an asset valuation and rate study for the Authority. ' The asset valuation involved an inventory of all water and sewer lines, laterals, pumping stations, storage facilities, water sources, treatment facilities and properties. Values were placed on the assets taking into consideration size, age, ' and materials. The report on assets is complete and covers replacement value and depreciated value. ' The rate study is also complete. This part of the project involves defining a rate structure for the authority and outlining an equitable method for equalizing rates for all authority customers over a reasonable period of time. The Roanoke City Council and Roanoke County Board of Supervisors will be briefed on the study on February 10,2004, by representatives of Black & Veatch. Public Education This team created a periodic publication called On Good Authority; a newsletter for employees involved in the formation of the Authority. The first issue was published in August 2003 and subsequent issues have been published on a regular basis. A series of focus group meetings was held in August to give employees an opportunity to meet together and ask questions about the formation of the Authority. A Picnic for Authority employees was organized by this team and ' held on November 1. The weather was great and the picnic provided an excellent opportunity for City and County employees to become better acquainted. As a community project, the team conducted a holiday donation drive to benefit foster children. Timely public information releases are planned, and a newsletter for citizens is being considered. The team is soliciting entries to a contest for selecting an Authority logo. After all entries are received, the team will narrow the ' field to 3 or 4 and submit them to the Steering Team for consideration. The team has now started the process of designing a web page for the Authority. 10 i~ ' Administrative Procedures ' This team held its first meeting on January 8 and is making excellent progress. It is evaluating policies and practices and will be making recommendations in the areas of purchasing, record retention, travel policies and tuition refund. This team ~ is planning to be ready with recommendations in March. Work Orders The team has developed a list of required features for a coordinated work order system for customer accounts, plant maintenance, and field operations. They are ' now in the process of reviewing vendor products and evaluating them against those requirements. A recommendation will be made in March. Warehouse At the outset, several of the teams such as Water Distribution and Sewa e Collection had to address, g as part of their responsibility, the question of warehouse practices. What types and quantities of material would be kept in inventory and where would they be kept? It was decided that, rather than have each of these teams working on the problem separately, it would be better to ' have one team dedicated to that effort. This has turned out to be a more effective approach, and the team plans to be ready for recommendations in March. 11 Team Activity and Status Report February 10, 2004 WESTERN VIRGINIA WATER AUTHORITY WESTERN VIRGINIA WATER AUTHORRN ~~WA- _~~~,1. Team Activity/Status February 10, 2004 There are twenty-two employee teams responsible for planning and implementing the transition of City and County utility services to the Western Virginia Water Authority. The teams are evaluating current City/County methods and practices and will recommend to the Steering Team what they feel are the best practices for the Authority. They are making excellent progress. Team members have taken ownership of the project and are working closely together to identify and deal with the issues and activities required for a successful start-upon July 1, 2004. Organizational Structure In April 2003, the Human Resources team was given the responsibility for developing a pay structure for the Authority. As a first step, all City and County Utility employees were asked to complete a job task questionnaire. Next, members of the two Human Resource organizations observed City and County water and sewer crews at work, and conducted job reviews using current job descriptions, desk audits and questionnaires. The team then evaluated all positions using the City's existing Point Factor System. Once the positions were evaluated, the resulting information, along with City and County incumbent salary data, were used to establish the new pay plan. That plan and an organization structure for the Authority were presented to the Steering Team on January 28, 2004. The Organization Structure team, working with our consultants, will recommend a rate and connection fee structure. An Authority budget for Fiscal-Year 2004/05 is scheduled for completion by May 1. Legal The legal team is responsible for preparing Articles of Incorporation, Authority by- ' laws and an agreement document between the City and County. The Articles of Incorporation have been completed and adopted. Necessary contract ' amendments, ordinance and code changes, will be completed in a time frame necessary to support a July 1 startup. ' Human Resources The focus of this team has been in the areas: of job descriptions and pay scales; ' retirement plans, leave plans, insurance and other benefits. The following recommendations were made to the Steering Team on December 17: ' 1 Health Insurance • Palmer & Cay Consultants have recommended a separate plan for the Authority • An RFP is required • Responses from the RFP are due by March -April 2004 Dental Insurance • Same plan now for the County and City under Consortium • Water Authority to have its own plan under Consortium • No planned changes to current plan design • Premiums to be reviewed • Same timeline as health insurance Basic Life ~ Optional Life Insurance • Now have VRS sponsored programs for both City & County • Will be continued as is Deferred Compensation • The City's carrier, ICMA, will be retained for administration of the plan • The majority of participants are City employees • Maintain only one 457 plan • Maintain City's current $25 match Flex Spending Accounts -Medical & Dependent Care • Same plan for City & County • Utilize the County's administrator, Benefit One, because the County will process payroll for the Authority Long Term Disability • Continue the City LTD plan for Water Authority employees • Premium structure to be reviewed Optional Insurance Plans (AFLAC, RL Woods ~ Colonials • Employees with current deductions to have those deductions transitioned to Water Authority • Future decision to continue to be made by Water Authority personnel Retirement • Current City employees to remain on City plan • County and new Water Authority employees to be covered under VRS Employee Health Clinic • Recommend that the Clinic be maintained for employment physicals, drug screening, employee health purposes • City must determine cost Savings Bonds • Will continue benefit • Employee contribution must be in $25 increments to justify administration costs Employee Training and Development Program • Water Authority may access City and County programs for a fee • Fee to be determined Employee Assistance Program • Carillon EAP is currently the provider for both City and County 2 • Benefit to be continued on a per employee cost Virginia College Savings Plan • Will not transition due to lack of participation Tuition Assistance Program • This program will be reviewed and a recommendation made by the Administrative Procedures Team Mildly III Children -Greenvale Nursery • Water Authority management to determine if to be continued This team presented its recommendation for an Authority leave plan to the Steering Team on February 4. Based on discussion at that meeting, the team will gather and deliver additional information on employee benefits to the Steering Team at a future meeting. Next, the team will turn its attention to personnel operating procedures including such things as hiring, training, employee evaluation, and other policies and practices. This will all be incorporated into an employee handbook, which should be completed and ready for recommendation by May 1, 2004. Financial/Accounting This team has recommended that the Authority use the following computer systems: • County's Tier Technology System for financials • County's system for Purchasing and Payables • County's Lawson System for Payroll and Human Resources • City's HTE Customer Information and Billing System • MVRS/ITRON meter-reading system. Necessary program and procedure modifications will be completed in time for a July 1, startup. This team is working in conjunction with the Billing Team on Cash Receipting routines. Development Procedures The efforts of this team have been focused on the plan review process and construction standards. Several points of agreement in the plan review area have been reached and are being formalized for recommendation to the Steering Team in late February. The goal is to have one set of standards for all Authority construction. The team has used the current County construction standards manual as a starting point for developing those for the Authority. The next step for the team will be a review of current mapping/GIS processes. Recommendations for construction standards and mapping/GIS processes will be ready by mid- March. 3 II 'J Bl~ling ' This team reviewed all areas of current City and County billing policies and practices and presented the following recommendations to the Steering Team on January 14. Office Hours -Recommend office hours such as 8-6 or 7:30 - 5:30 for increased customer service and to coordinate with service termination and restoration scheduling. This recommendation is contingent upon a centralized location for the customer service/billing operation and could be implemented at a later date. Monthly Billing -Bill monthly on all accounts for City and County. Lock Box -Cash Receipting - Use a third-party lock box service for payment processing (i.e. banking service). Install cash registers in the utility billing area for walk-up customers and for processing payments not handled by the lock box service. On Line Payment -Continue to accept payments from Check Free and other on- line payment sources. Automatic Bank Drafts -Continue to provide this service. Telephone Payments -Develop this option to allow payment directly via checking cards or credit cards. Consider this at a later date, but continue existing services at this time. Third Party Payment Collection -Two banks currently accept water utility payments for their customers. Recommend continuing this service with these banks and in the long-term explore other such options. Budget Billing -Offer the budget-billing feature available with the HTE software. Expand the budget-billing option to include mail-in payments. Leak Adjustment Policy - 1) No adjustments for indoor plumbing leaks where water enters into the sanitary sewer system 2) Recommend adjustment for underground leaks where water did not enter the sewer system; sewer charges to be adjusted to 100% of average usage and water charges adjusted to 50% of average usage 3) Recommend a 20% goodwill adjustment for unexplained high usage. Swimming Pool Credits - Offer a sewer charge credit for a once a year fill-up if pool is over 10,000 gallons. Pool must be a permanent structure and must not drain into the sewer. This does not apply to accounts that have wells or pools filled by private companies. Provided only for those accounts that do not have a separate sewer subtraction meter. Recommend a flat credit of $25.00. Contracts for Opening an Account - Recommend a new account service fee of $20.00. Recommend that no written contracts be used for establishing an account. Recommend requiring deposits for accounts with a bad credit history with either City or County. Deposits -Deposits are necessary to protect paying customers from losses incurred from those who do not pay their bills. Recommend deposits be credited to accounts with two years of good payment history. Recommend a flat rate deposit based on the average of three months of billing and for those accounts 4 that 1) have filed bankruptcy 2) have a returned check, and 3) have had a second service termination Bad Check Policy -Recommend $25.00 as allowed by Code of Virginia. After 3 returned checks, account status is restricted to "cash only" and after 12 months of good payment history, payment restrictions may be lifted. Deposits may be required for issuance of bad checks and Automatic Bank Draft rejects are treated as a bad check. Late Payment Penalty -Late payment penalty applied to unpaid current charges at each billing process (existing County procedure). Recommend 10% of the unpaid charge with a $1.50 minimum. Penalty Exemption Policy - Establish a policy to provide for penalty waiver for a good and just cause, e.g. disputed bills, crossed payments, good will. Payment Extensions -Allow two payment extensions per 12-month period. Payment extensions must bring the account to current status within 30 days past the due date with an exception for unusual circumstances. Non-Payment Disconnections -Accounts will be disconnected for past due balances 90 days or older that are based on an actual meter reading. The policy will be adjusted when Automatic Meter Reading (radio read) is implemented. Disconnection/Reconnection Fees - Recommend a $35.00 fee for non- payment, This fe? covers the cost for the.Authority to provide a rotice-of late payment, a trip to disconnect service, and a trip to re-connect service and if applicable, a trip to remove the meter. Recommend no re-connections between 11 p.m. and 7 a.m. Aging of Accounts -Accounts to convert to collection status after 6-8 weeks. Accounts will be written-off after the statute of limitations of 3 years. Past due processing will be handled as per the County's current processes with monthly billing. Collection Actions on Unpaid Accounts -Use the following tools: 1) Set-Off Debt Collections, 2) Liens against assets, wages, bank <~ccounts, 3) Liens against Real Property, 4) Reporting of unpaid accounts to the Credit Bureau via an electronic interface, and 5) Access of third party collection search databases to locate debtors. Meter Reading Routes -Revise County meter reading routes to fit within the HTE system and to make best use of manpower related to geographical areas to be read. Some City routes will also need to be revised. Initially stay with existing routes until County is fully converted onto the HTE system. Meter Readings -Automated Meter Reading (radio read -AMR) for all meters. Residential meters to be read quarterly and commercial/industrial meters to be read monthly until such time as AMR is installed on all meters for monthly reading. Install AMR on all City commercial/industrial accounts initially and on a pilot residential route. Metering Rental Property -Recommend the Authority establish a policy that a meter/account must be in the name of the landlord for each rental property that has multiple tenants and only one meter. If a property has a meter for each tenant, then the water account may be established in the name of the tenant. Flat Rate Sewer Accounts -Continue to bill flat rate sewer (non-metered) accounts based on established policy. Accounts to be grandfathered until property is sold. Recommend that future sewer only services be required to install 5 i~ a meter on the water well on the propert to rovide meter readin s for accurate Y P g sewer billings. ' Sewer Subtraction Meters -All meters to be placed in the ground for reading by the Authority meter readers. Existing meters will be grand fathered for cone-year period of time. After that time, the meter must be moved and installed per specified requirements in order for the property owner to receive a credit. When a customer's existing meter fails, the new meter must be installed per WVWA policy. I' Meter Tampering -Recommend policies to include criminal penalties as well as fines/fees for meter tampering, illegal connections, and unauthorized use of water ~ meters as set forth in Sections 18.2-162-163 of the Code of Virginia. , Main Line Extension Refund - s Recomm end elimination of the Cit s ro ram Y P 9 whereby refunds are given for main line extensions over a 5-6 year period. Fire Hydrant Metering - Recommend that consistent, joint policies be established b utilit o erations staff Y Y P for meterin and biltin h Brant water usa e. 9 9 Y 9 Recommend the Meter Team evaluate a $50 non-refundable hydrant fee, hydrant water rates, and permit process similar to the county's current process. ' Water Rate Relief -Good Neighbor Fund - In theory, the team recommends this type of program. However with the critical work agenda on the computer _. _ . systems,..we recommend delaying~.this program until-a later date. Recommend ' discontinuing the County's program whereby water rate relief is offered to those who qualify for the Real Estate Tax Relief for the Elderly Program. Water Conservation Incentives - Many utilities provide incentives for homeowners in the form of credits or rebates for installation of low-flow toilets or other appliances. In addition, such an incentive program might include water friendly landscaping rebates. Recommend considering this program at a later ' date due to the extensive computer work ongoing for authority establishment. Outsourcing Printing and Mailing Services -Explore outsourcing of printing ' and mailing services through third party provider after all computer functions are well established. Continue to outsource to the current mail service provider. History Archive -Recommend storing as much on-line data and account history ' as memory allocation allows for a minimum of 5 years into the authority. After that point, history archiving will be evaluated. Consumer Utility Tax -The rate of this tax is determined by each locality. The ' tax will be collected by the authority and remitted to the County and City as per each locality's rate and requirements. ~ Meter Operations This team is responsible for recommending standard policies and practices relating to meter reading, meter service calls, meter repair, meter types and inventory. As an initial step to this process the team is conducting an inventory of City and County meters including size, manufacturer, status (residential, commercial or fire), and Automated Meter Reading capability. The team will also recommend an ID or numbering system for meters and a procedure for ' maintaining it. A sub-team is determining where, when and how to conduct job shadowing and cross training. The Meter Team is scheduled to make its recommendations in March. 6 i~ Risk Management ' This team has identified City and County inventories of property and contents including, computers, inland marine, vehicles, etc. Areas of discussion and focus have included insurance deductibles, flood insurance and worker's compensation. The insurance and workers' compen ti b t ill sa on su - eam w present its recommendations to the Steering Team on February 11. The presentation wilt include recommendations for policy on workers compensation, timing for transfer to the Authority of employees out on workers' compensation as of July 1, the method for providing insurance coverage, and timing of the transfer of administration of both programs to the Authority. Technology Transfer The T eam is performing analysis and evaluating alternatives in the areas of computer networking, and communications systems including telephone, email ' and radio. The team will identify the software and hardware necessary for the Authority and make recommendations regarding hardware/software maintenance. The team will also be responsible for the implementation of an Authority web site once it has been designed. They are working with other teams on an on-going basis to be sure that all technology related issues are identified and addressed. As of this date, the team has recommended use of the following systems: • Cit ' y s Lotus Notes system for email. • Continue to the use City/County 800mhz radio system. • KNEXA Citizen Response System for customer contact. Fleet Programs This team has the responsibility for developing a fleet management policy for the ' Authority. As an initial step, the team developed an inventory of vehicles and equipment. Each vehicle has been given a replacement code based on predicted life cycle, current mileage/hours, and maintenance history. Immediate needs for vehicles and equipment are being identified. A Fleet Management Policy for the Authority is being prepared and a recommended approach for meeting vehicle _ fueling and service needs will be made in March 2004. Treatment Plant Operations The focus of this team has been on staffing, job descriptions, career paths, and uniforms. As a part of this process, a detailed review and comparison of job descriptions from the City and County was conducted in conjunction with Human Resources personnel. The team is also reviewing standard operating procedures, hours of operation, sampling procedures, and personnel training. ~ ' • A detailed recommendation for a uniform policy for the Authority has been developed and is ready for presentation to the Steering Team. Water Pump & Storaae Tank Operations A complete list of all interconnections, system drawings, site plans and storage tank agreements has been prepared. Information on tank conditions and painting schedules has been compiled. Agreement on policies and procedures is complete and ready for recommendations. The team will also evaluate potential efficiency gains through additional City/County interconnections and make recommendations. Miscellaneous Sewer Operations This team is reviewing the areas of sewage metering, industrial pretreatment; lift station operations, inflow/infiltration and Sanitary Sewer Evaluation and Rehabilitation (SSER); and maintenance. After current policies and practices in these areas have been thoroughly evaluated, the team will present its recommendations for the Authority in February and March. -- _ ._ . _. Water Distribution Operations This team is conducting a very detailed evaluation of current baseline processes and resources for maintenance and new construction activities as they apply to the water distribution network. Similarities, differences, and opportunities for improvement are being identified. During the process, potential issues are also being identified and resolved. The team will be ready to present recommendations in late March. Sewage Collection Operations The process being used by this team is very similar to that of the Water Distribution Team. Analysis has been broken between maintenance and new construction. Major and minor equipment lists have been prepared along with detailed task lists for the various processes that are now conducted by the sewage collection crews. Current crew sizes and makeup for the City and the County have been documented. Other areas being reviewed are regulations, training, safety, administration, record keeping and data collection. Recommendations will be ready in March. i~ i~ ~,~ n 7 ii 7 i~ After Hours Service/Line Locations/Call Center This team was given the responsibility for developing policies, practices and procedures in the following areas: after hours or standby scheduling, line location services, and call center operations. The after-hours sub-team has completed its work and the following recommendation for after-hours service policy has been presented. Roanoke County's Current Standby Policy: • 8-hour days • Rotate every 5 weeks • $125/week compensation for standby • All hours worked are regular hours until 40 hours are met. City of Roanoke Current- Standby Policy: • 8-hour days • Rotate every 7 weeks • 16-hours comp time for standby • Regular hours until 40 hours are met. Issues Considered in Recommending a Change: • Long working hours • Safety issues • Standardization in compensation • Consistent work schedules • Preventive maintenance being neglected under present plan Recommendation - Implement an Evening Shift • Reduction in standby time each crew pulls. • Easier recuperation. • Better customer service. • Duties o Routine maintenance (flushing, exercising valves, checking hydrants, etc. o Emergency calls. Survey: What would you prefer?) • 4 ten-hour days or 5 8-hour days? • Or, two consecutive weeks of standby every 12-weeks, or one week every 6-weeks? Result: • Ten-hour days • Six-week rotation Recommendation: • Daylight shift 6 - 6:00 AM to 4:30 PM. • Evening shift - 4:30 PM to 12:00 AM. • Standby duty changes at the end midnight) • Twelve shifts. • One week on -Five weeks off. of the Friday evening shift (12:00 9 • Two evening shifts. Compensation for standby: • 16 hours -combination of comp time and pay. Team members are now reviewing current line location processes. A comparison and evaluation of those processes will continue until a preferred method had been identified. A recommendation will be made by May 1, 2004. This team will also evaluate alternatives for handling incoming calls to the Authority and make a recommendation. Consultant Work The team of Black & Veatch and Draper Aden was hired to perform an asset valuation and rate study for the Authority. ' The asset valuation involved an inventory of all water and sewer lines, laterals, pumping stations, storage facilities, water sources, treatment facilities and properties. Values were placed on the assets taking into consideration size, age, ' and materials. "The report on assets is complete and covers replacement value and depreciated value. The rate study is also complete. This part of the project involves defining a rate structure for the authority and outlining an equitable method for equalizing rates for all authority customers over a reasonable period of time. The Roanoke City Council and Roanoke County Board of Supervisors will be briefed on the study on February 10,2004, by representatives of Black & Veatch. ' Public Education This team created a periodic publication called On Good Authority; a newsletter for employees involved in the formation of the Authority. The first issue was published in August 2003 and subsequent issues have been published on a regular basis. A series of focus group meetings was held in August to give employees an opportunity to meet together and ask questions about the formation of the Authority. A Picnic for Authority employees was organized by this team and held on November 1. The weather was great and the picnic provided an excellent 1 0 ortunit f pp y or City and County employees to become better acquainted. As a community project, the team conducted a holiday donation drive to benefit foster children. Timely public information releases are planned, and a newsletter for citizens is being considered. The team is soliciting entries to a contest for selecting an Authority logo. After all entries are received, the team will narrow the field to 3 or 4 and submit them to the Steering Team for consideration. The team '' has now start ed the process of designing a web page for the Authority. 10 Administrative Procedures This team held its first meeting on January 8 and is making excellent progress. It is evaluating policies and practices and will be making recommendations in the areas of purchasing, record retention, travel policies and tuition refund. This team is planning to be ready with recommendations in March. Work Orders The team has developed a list of required features for a coordinated work order system for customer accounts, plant maintenance, and field operations. They are now in the process of reviewing vendor products and evaluating them against those requirements. A recommendation will be made in March. Warehouse At the outset, several of the teams such as Water Distribution and Sewage Collection had to address, as part of their responsibility, the question of warehouse practices. What types and quantities of material would be kept in inventory and where would they be kept? It was decided that, rather than have each of these teams working on the problem separately, it would be better to have one team dedicated to that effort. This has turned out to be a more effective approach, and the team plans to be ready for recommendations in March. 11